Account Manager, Eats

2 days ago

Toronto, Ontario, Canada Uber Full time $738,000 - $816,000 per year

About the Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -

  • Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
  • Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
  • Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
  • Build processes and standardize best-practices within merchant success and your territory
  • Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
  • Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
  • Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats' mission, brand, and product

  • Uber Eats, ensuring partners understand and leverage our platform's full potential.

  • Basic Qualifications -

  • Minimum 3+ years of experience in sales, account management, operations, or a related field

  • Preferred Qualifications -

  • Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

  • Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
  • Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
  • Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
  • Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
  • Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
  • Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
  • Excellent communication
  • Google Suite Experience is preferred

For Canada-based roles: The base salary range for this role is CAD$61,500 per year - CAD$68,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

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