Workplace Concierge Team Lead

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit 

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth. 

SUMMARY

The Workplace Concierge Team Lead oversees a team of (Workplace Concierge) and is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings.  The Workplace Concierge Team Lead is responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences.

KEY DUTIES & RESPONSIBILITIES 

Daily Activities

• For day-to-day work activities, takes direction from the Director, Workplace Solutions 
• Meets regularly with Director to ensure alignment and understanding of account deliverables.
• Maintains full understanding and knowledge of the Concierge Services program deliverables.

Team Member Support

• Maintains a spreadsheet that tracks BGIS team member absences – vacation, illness, floater, flex days.
• Understands HR policies and how to apply them as they relate to vacation, floater, flex days in or to provide guidance to the team.
• Reviews timesheets to ensure they are accurate and submitted in a timely manner with all appropriate documentation attached. 
• When requested, prepares reports, spreadsheets, meeting minutes as required. These include but are not limited toTeam Absence Tracking Spreadsheet, Team Meeting(s) Minutes, and Team Performance/Feedback.
• Provides feedback to BGIS Director regarding team members' performance as required for annual performance reviews.
• Individual will support team members as required as well as cover vacation and sick days.

KNOWLEDGE & SKILLS

• College diploma or equivalent with 1 to 3 years demonstrated experience.
• Superior customer service skills.
• Strong diplomacy skills.
• Clear and effective communication skills.
• Ability to multi-task and work well under pressure while maintaining a high level of accuracy.
• Manage deadlines effectively in a professional manner.
• Good team leadership skills with ability to exercise sound judgment and provide direction to BGIS team members.
• Portrays a positive "can do" attitude with a sense of urgency and prompt response.
• Pro-active, approachable and solution - focused.
• Travel to London, Oshawa, Hamilton and Toronto to provide on-site support. 

Licenses and/or Professional Accreditation

• Must possess a valid driver's license and clean abstract

BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.