Quality Assurance Leader/Supervisor

Job Summary:

We have an existing opportunity to add a Quality Assurance Leader to our team

The Quality Assurance Leader (QAL) is responsible for overseeing the audit and quality assurance processes across multiple lines of insurance, including Personal and Commercial Property and Casualty. This role ensures compliance with internal standards, regulatory requirements, and best practices while driving continuous improvement initiatives. QAL provides leadership to the Quality Assurance team, fostering a culture of accountability, excellence, and collaboration.

Role Responsibilities:

• Lead and execute file audits across various insurance lines to ensure accuracy, compliance, and adherence to company standards.
• Analyze audit findings and develop actionable recommendations to improve processes and reduce risk.
• Collaborate with claims leadership to implement corrective actions and process enhancements.
• Maintain up-to-date knowledge of industry regulations, compliance requirements, and emerging trends.
• Manage and mentor the Quality Assurance team, providing guidance, coaching, and performance feedback.
• Oversee daily operations, including workload distribution, prioritization, and resource allocation.
• Conduct regular team meetings to communicate objectives, share best practices, and address challenges.
• Support recruitment, onboarding, and training of new team members.
• Foster a positive and inclusive work environment that encourages professional growth and continuous learning.
• Partner with senior management to design and implement quality assurance frameworks and audit strategies.
• Contribute to governance initiatives and risk management programs.
• Drive process improvement projects aimed at enhancing efficiency and customer experience.
• Prepare and present reports on audit results, trends, and recommendations for leadership.

Qualifications & Experience:

• Extensive technical knowledge in claims handling across Personal and Commercial Property and Casualty lines, with specialty in Accident Benefits.
• Minimum 7–10 years of experience in insurance claims, with at least 3 years in a leadership or supervisory role.
• Strong understanding of regulatory compliance and industry standards.
• Proven ability to analyze complex data and develop actionable insights.
• Excellent communication, leadership, and interpersonal skills.
• Fluent in both English and French is a key asset

Core Competencies:

• Attention to Detail: Ensures accuracy and compliance in all audits and processes.
• Leadership: Inspires and guides team members toward achieving goals.
• Analytical Thinking: Identifies trends, risks, and opportunities for improvement.
• Collaboration: Works effectively across departments and with senior leadership.
• Adaptability: Responds to changing priorities and regulatory requirements.

What we offer:

• Competitive pay: $92, $128,900.00 CAD Annual
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.