Patient Coordinator

2 weeks ago

Mississauga ON LB C, Canada GraceMed Full time

Patient Partnerships, One Coordinator at a Time: Join Our Team GraceMed Mississauga is looking for a Patient Coordinator to join our team

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

Why Join Our Team:

  • Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
  • Strength in harmony: Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
  • Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

  • Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
  • Answering calls and responding to messages, providing information relevant to the inquiry.
  • Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
  • Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
  • Processing patients' payments and scheduling re-occurring and follow up appointments.
  • Conducting confirmation of appointment and retention phone calls.
  • Checking and responding to clinic emails and voice messages.
  • Address patients' questions and concerns about treatments and products.
  • Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
  • Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
  • Supporting with inventory management and supply ordering.
  • Other responsibilities, as required.

What you will bring along:

To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills.

  • At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
  • Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
  • Exceptional customer service skills.
  • Experience with point-of-sale transactions is an asset.
  • Experience with provincial and insurance billings would be viewed favorably.
  • Open and honest communication and strong relationship- building skills.
  • Dedication to maintaining confidentiality of all patient records.
  • Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.

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