Care Planner

Job Type: Full-time, Permanent

Location: Right at Home Toronto

**CANADIAN RESIDENTS AND LOCAL TO THE AREA ONLY**

To apply for this role, you must live in Canada, live locally to the job opportunity, and be eligible to work in Canada.

Pay Range- $60-70K plus commission

Are you the RIGHT fit?

At Right at Home Canada, we are dedicated to helping Canadians age safely and independently at home through trusted care services and innovative technology such as Sensi AI. As a growing national brand with 62 locations and a strong reputation for service excellence, we are expanding our reach across Toronto.

In this dual role you will be responsible for both coordinating exceptional in-home care and building strong community relationships. You will work closely with senior leadership to identify high-value opportunities, build strong partnerships, and drive meaningful growth across Right at Home Toronto. This position is ideal for someone who is energized by building relationships, shaping regional strategies, and making a measurable difference in the lives of Canadians and their families.

Key Areas of Accountability:

Strategic Growth & Community Engagement

´ Develop and implement short and long-term growth strategies to strengthen client relationships, expand referral networks, and meet organizational revenue goals.

´ Identify, pursue, and evaluate new business opportunities, emerging markets, and industry trends to drive sustainable growth.

´ Build, nurture, and assess strategic partnerships with community organizations, funders, and referral sources to support long-term collaboration.

´ Maintain accurate forecasting, reporting, and pipeline management in the CRM to support strategic decision-making.

´ Collaborate with internal stakeholders to provide insights that inform service offerings, capacity planning, and overall business development strategy.

Care Planning, Supervision & Support

´ Respond to inbound care inquiries, conduct client assessments/couch consults, and guide clients and families through care options.

´ Engage clients and families in the care-planning process and maintain individualized Care Plans that evolve with client needs.

´ Coordinate schedules and service delivery with operations teams while ensuring clear communication with the Care Team.

´ Monitor and supervise care delivery to ensure quality, safety, compliance, and timely resolution of urgent concerns.

´ Maintain accurate and up-to-date client and employee documentation within AlayaCare or other required platforms.

´ Recruits, supervises, and supports Care Team members.

The RIGHT Qualifications:

´ 3–5 years of progressive experience in business development, healthcare management, or community engagement.

´ Background in nursing (RN/LPN or internationally trained nurses), social work, or gerontology considered a strong asset.

´ Experience in community healthcare, care coordination, and care planning, including assessing needs and developing individualized plans.

´ Familiarity with Ontario Health atHome and the role of care coordinators in patient assessment.

´ Strong networking, relationship-building, and partnership development skills.

´ Excellent communication, interpersonal, and negotiation abilities.

´ Strategic thinker with the ability to assess opportunities and shape growth initiatives.

´ Solid understanding of market trends, industry dynamics, and financial impacts of partnerships.

´ Proven project management skills with the ability to manage multiple priorities simultaneously.

´ Demonstrated leadership skills with the ability to guide cross-functional collaboration and influence stakeholders.

About Right at Home Canada:

Right at Home Canada empowers Canadians to age safely and independently, wherever they call home.

We are part of an international network with over 700 providers of one of the most trusted supportive in-home care services globally. We have been supporting Canadian families for over 13 years, growing to 62 care offices coast to coast. We offer a full continuum of care from non-medical to medical and anything in between.

As a leader in innovation, Right at Home Canada is also at the forefront of enhancing traditional in-person care with advanced technology. We have introduced Sensi.AI, a 24/7 care co-pilot that proactively monitors for safety risks and detects early health changes before they become critical. This fusion of compassionate human care with intelligent technology sets a new industry standard, empowering clients to age safely, independently, and confidently in their own homes.

Ready to apply?

´ Send us your resume and a short video clip of what you think about the current homecare landscape, any potential gaps and pain points and how you would position Right at Home to a potential referral provider.

´ Email your resume and video to:

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Extended health care

Work Location: In person