Coordinator, Bilingual Dealer Support

About MOBIS Parts Canada (MPCA):

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry, specializing in the distribution of parts for Hyundai Motor Company and Kia Motors. With a strong commitment to collaboration, ingenuity, and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.

Headquartered in Seoul, Korea, MOBIS operates in approximately 40 countries worldwide, and has significantly expanded its presence in Canada.

At MOBIS we encourage individuals to take on new challenges and drive innovation, helping us maintain a global competitive edge through product quality and customer value.

Background of MPCA:

• 2016: MPCA transitioned to a newly built 550,000 sq. ft. facility in Markham, ON, marking a significant milestone in the company's growth and expansion.
• 2023: MPCA further expanded by opening the ADC (Alberta Distribution Center) facility in Calgary, continuing to strengthen its presence across Canada.

What MPCA Has to Offer:

Flexible & Collaborative Work Environment:

• A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture.

Professional Development Opportunities:

• Numerous opportunities for employees to grow and enhance their skills, both personally and professionally.

Exciting Company Events:

• Engage in company events that foster company culture and provide a great opportunity for team bonding.

Employee & Family Car Discounts:

• Special rates on Mobis vehicles for employees and their families, offering great value.

Competitive Benefits & Compensation Package:

• A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future.

And Much More:

• Additional perks and opportunities that make working at MPCA a rewarding experience.

Position Summary:

Reporting to Dealer Support Supervisor, the Bilingual Dealer Support Coordinator provides support to all dealer parts employees, internal staff and managers with auto parts technical and order inquiries, while maintaining service levels and standards that meet corporate objectives.

Key Accountabilities: In this role, your primary customers are parts department personnel at over 400 dealerships across Canada. Your primary task in this role is to provide technical and order support for auto parts to those customers in English and French.

Key Responsibilities:

• Respond to dealer inquiries by ticket system or by telephone, following policies and maintaining service levels in a professional, timely, accurate manner.
• Dealer inquiries may include parts catalogue requests, parts and accessories application, product identification, order entry, scheduling, adjustments or discrepancies, back order and inventory inquiries, transportation timing, delays, pricing, invoicing, assist with ordering process for controlled parts, quality assurance checks.
• Coordinate with internal departments to gather additional information to resolve dealer concerns.
• Foster positive relationships with dealers to promote dealer satisfaction.
• Maintain accurate documentation of all inquiries and processing actions.
• Provide coaching and training to dealers to improve their business processes.
• Make recommendations to enhance internal workflow and improve customer satisfaction.
• Produce weekly or monthly performance reports to share with management.
  Other duties as assigned.

Required Competencies:

• Bilingual English/French is required.
• Experience in the automotive industry with a thorough knowledge of automotive parts is required.
• Minimum 2 years of experience in a technical support, customer service or help desk environment, OR equivalent experience in auto service/part sales.
• Intermediate computer skills required, specifically: Excel, Outlook, Word, Chrome.
• Advanced Excel and/or analytical skills and training are an asset.
• Diploma in the automotive field or technical trade is an asset.
• Strong attention to detail and problem-solving skills.
• Must be team orientated ad customer service focused.
• Solid organization and time management skills.
• Excellent communication skills.

MOBIS Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. MOBIS Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact