Site Reliability Engineer

We are looking for a highly motivated SRE Engineer who thrives in troubleshooting complex systems, taking initiative, and driving solutions independently. Our infrastructure is built on aws EKS and we need someone who is passionate, motivated, and excited

about data around our Kubernetes, ArgoCD, and the many pieces that make up our Tier 1 Ordering application.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Self-starter mentality: take ownership of the problems or tasks, drive solutions, and continuously improve our processes
• Data driven.
• Strong focus on sharing what is working well, what is not, and what plans we have to improve the areas that are not working well.
• Responsible for establishing end-to-end monitoring and alerting all critical aspects of supported pipelines.
• Identify low hanging fruits.
• Manage and troubleshoot our aws eks clusters, ensuring reliability and performance.
• Strong focus on improving team practices.
• Ensure technical solutions meet quality, security, and compliance requirements; work directly with key stakeholders and technical teams to ensure solutions have passed the required quality checks.
• Partner with other SREs on configuration management at scale.
• Work with software engineers (SWEs) in product development and SREs to define all the steps required to release software: how the software is stored in the source code repository; how artifacts are stored in artifact management repositories; how middleware is configuration and patched; enforcing build rules for compilation; automated testing and establishing quality gates; packaging; and deployment processes.
• Proactively work on toil reduction, efficiency, and capacity planning.
• Promote a culture of shared responsibility.

RELATIONSHIPS

• Internal: IT Developers, IT Directors, IT Architecture, USF Business Professionals

MINIMUM QUALIFICATIONS

• 1+ years of experience in Site Reliability Engineering practices required
• 3+ years of experience in DevOps related field required
• 3+ years of experience with automation tools and Continuous Integration systems (e.g., Bamboo, Chef, Git) required
• 2+ years of experience with Kubernetes & Docker required

Education

• B.S. in computer science or a related technical field required.

PREFERRED QUALIFICATIONS

• Strong focus on Innovation (process & technology)
• Experience working with business partners and vendors.
• Coordination and planning with project management on resource allocations.
• Focus on a more wholistic project level and less focus on the day-to-day interactions unless certain details are needed.
• Focus on project health and roadblock remediation.
• Strong Soft Skills (negotiate, communicate, listen, solve problems, customer-first mindset, flexibility).
• Advanced Infrastructure Knowledge (Data Center, Cloud, infrastructure as code, Containers [Docker & Kubernetes]).
• Security Awareness.
• Advanced Knowledge of modern DevOps Stack Tools example but not limited to: Chef, Bamboo, Bitbucket, Containers [Docker & Kubernetes], and AWS Expertise).
• Big Picture Thinking.
• Network Awareness.
• Practice incident response and blameless postmortems
• Observability – Interaction with tools like New Relic, Datadog, Dynatrace, etc. The specific tool is not necessary but the practices behind observability is what we are interested in. This is a high focus area here at US Foods, and understanding the processes behind observability is a strong requirement to succeed here.
• Team focused - Past work experience is working with product teams, or teams where coordination between many would be necessary. That is another strong requirement here at US Foods.
• Less focus on infrastructure provisioning and more on how to ensure the provisioned infrastructure is working/performing for our customers and product teams. Working closely with teams to ensure not only developer experience is good, but also our customers are seeing the best possible experience from our custom tools.