Rehab & Wellness Clinic Front Desk Receptionist

1 day ago

Oakville, Ontario, Canada Kefi Wellness Centre Full time $32,000 - $40,000 per year

About Kefi Wellness Centre

Kefi Wellness Centre is a multidisciplinary clinic committed to providing evidence-based, patient-centred care. We partner with our patients to promote proactive, preventative approaches that lead to a higher quality of life.

Join us in a warm, dynamic environment where your contributions directly shape exceptional patient experiences.

Position: Receptionist

We are seeking an experienced, energetic, and detail-oriented Receptionist to be the welcoming face of our clinic. In this role, you will manage front desk operations, support the clinical team, and help ensure a smooth and positive patient journey from start to finish.

Key Responsibilities

Patient Interaction

  • Greet all patients and visitors warmly, creating a positive and professional first impression.
  • Assist patients with intake forms and registration, ensuring information is complete and accurate.
  • Provide friendly, timely support to patients in person, by phone, and by email.

Communication & Scheduling

  • Answer inbound telephone calls and emails promptly and professionally.
  • Coordinate and manage patient appointments using our electronic medical records (EMR) system.
  • Communicate clearly with practitioners and staff to support an efficient daily schedule.

Administrative & Billing Support

  • Process payments at the time of service and follow up on outstanding balances.
  • Handle clinic billing, including direct insurance billing and accounts receivable.
  • Maintain accurate patient records and documentation.
  • Perform daily laundry and other administrative tasks as assigned by the Clinic Manager.

Additional Responsibilities

  • Identify opportunities to promote additional clinic services or products that may benefit patient care.
  • Contribute to a clean, organized, and welcoming clinic environment.

Schedule

  • Weekday and weekend availability required.

(Final schedule to be discussed during the interview.)

Qualifications

Communication & Interpersonal Skills

  • Strong verbal and written communication skills, including a professional phone manner.
  • Ability to build positive, respectful relationships with patients, practitioners, and colleagues.

Organization & Decision-Making

  • Excellent organizational skills with the ability to manage multiple tasks in a busy environment.
  • Sound judgment and decision-making skills; able to assess situations and implement solutions quickly.

Adaptability & Problem-Solving

  • Calm and composed under pressure, with flexibility to adjust to changing clinic needs.
  • A proactive self-starter who works well independently and as part of a team.

Technical Skills

  • Strong computer skills and comfort working with digital systems.
  • Experience with clinic management software and insurance billing is an asset.
  • Experience with Jane App and Microsoft Outlook is a strong plus.

Preferred Assets

  • Prior experience working in a healthcare clinic.
  • Experience in customer service or another client-facing role.
  • Experience using electronic medical record (EMR) systems.

Experience Requirements

  • Minimum 1 year of receptionist experience (required).
  • Previous clinic experience is preferred but not mandatory.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 24 – 32 per week

Work Location: In person

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