Software Support Engineer

17 hours ago

Burlington, Ontario, Canada Quantum Management Services Ltd. Full time

Position:
Software Support Engineer (Contract)

Location:
Burlington, ON (3 days onsite per week)

Schedule:
Hybrid (3 days onsite)

Job Type:
6-month contract

Posting Type:
Open vacancy

Our client is seeking a hands-on and adaptable
Software Support Engineer
to support a fast-paced, hardware-enabled software environment. This role focuses heavily on onsite support, software provisioning, and large-scale device configuration, ensuring a high-quality experience as products are prepared and delivered to customers.

The ideal candidate is a strong problem-solver who thrives in operational settings, is comfortable supporting both software and hardware, and can manage a high volume of requests while maintaining clear documentation and standardized processes.

Key Responsibilities:
- Support warehouse-based provisioning, including software installation and configuration across large volumes of devices

  • Assist with ad-hoc onsite support needs as products arrive and are prepared for customer delivery

  • Act as a primary point of contact for end-to-end provisioning and deployment processes

  • Coordinate closely with logistics and warehouse teams to ensure timely delivery and readiness

  • Document troubleshooting steps, processes, and instructions to enable consistency and scalability

  • Provide technical guidance to non-technical team members using clear, accessible language

  • Implement and maintain automation tools, manage code under version control, and write clear commit messages

  • Track work using Jira, maintain documentation in Confluence, and participate in on-call coordination workflows

  • Work with cloud platforms such as AWS and GCP, including log analysis, monitoring, and asset management

  • Configure and manage VPN solutions to support remote access to deployed products

  • Use Android Debug Bridge (ADB) to analyze logs, identify root causes, and troubleshoot device-level issues

  • Test RESTful APIs using tools such as Postman and gRPC endpoints using tools like Kreya

  • Work with relational and non-relational databases, including PostgreSQL and MongoDB

  • Share insights from onsite operations with Engineering and QA teams to improve product quality and reliability

Please send your resume in Word format to shannon.-
REFER A NEW HIRE AND EARN A CASH BONUS For details, click here.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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