Manager, HR Employee Centre

Job Posting Title

Manager, HR Employee Centre

Job Category

HR Service Delivery

Language Requirements

Bilingual Required / Bilingue requisEnglish and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

Job Grade

L1 Zone A

Pay Range

Commensurate with Experience / Selon l'expérience

Job Summary

The Manager, HR Employee Centre serves as a member of the Human Resources (HR) management team and has responsibility for NAV CANADA HR administration activities. Reporting to the Director, Human Resources Operations this individual oversees the HR administrative, transaction-based activities utilizing technology to deliver HR services to the organization. The individual will manage the Human Resources shared services operations, including HR service administration, operational effectiveness, business process performance reviews and continuous improvement activities. The Manager is expected to provide leadership for the continuing smooth operation of HR administration services and manage its continuing development.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Diverse and inclusive workforce

In this role you will:

1. HR Service Delivery & Process Management 

• Lead the design, delivery, and continuous improvement of HR transactional processes. 
• Ensure HR policies and procedures are translated into clear transactional processes. 
• Monitor HR operations for process improvements that enhance efficiency, effectiveness, and service quality. 
• Implement standard operating procedures, service level agreements (SLAs), KPIs, customer satisfaction surveys, and case management reporting. 
• Oversee HR data integrity, including supervisory organization hierarchy, position management, and employee records. 

2. Technology & Automation 

• Collaborate with HR Business Systems to define Workday requirements and leverage system functionality. 
• Lead the transformation of HR services using automation and AI to reduce manual work, increase standardization, and enhance self-service. 
• Drive adoption of new technologies and tools to improve operational efficiency and reporting. 

3. Team Leadership & Talent Management 

• Manage, coach, and develop the HR Employee Centre team to build capability, enhance customer service, and achieve business objectives. 
• Allocate work priorities, assess performance, provide feedback, authorize leave, and implement disciplinary measures when necessary. 
• Lead talent management initiatives to identify, retain, and develop high-performing team members. 
• Build a positive, collaborative, and results-oriented team culture. 

4. Stakeholder Management & Customer Service 

• Establish and maintain strong relationships with HR colleagues, business leaders, and other key internal stakeholders. 
• Act as a trusted advisor to address employee inquiries, complaints, and operational issues. 
• Publish operational metrics and conduct satisfaction assessments with business leaders to continuously improve service delivery. Facilitate cross-functional collaboration to redesign, streamline, and integrate HR processes and reporting. 

5. Compliance, Audit & Risk Management 

• Ensure compliance with internal and external regulatory, audit, and reporting requirements, including collective bargaining agreements. 
• Partner with Payroll Audit & Taxation to manage HR process audits and implement corrective actions as needed. 
• Monitor and mitigate risks related to HR data integrity, payroll, benefits, and other transactional processes. 

6. Continuous Improvement & Strategic Initiatives 

• Identify opportunities for operational excellence and lead process redesign initiatives. 
• Implement change management strategies to support adoption of new technologies, workflows, and policies. 
• Maintain knowledge of leading HR practices, trends, and regulatory changes to inform strategy and decision-making. 

What you bring:

• Bachelor's degree in business administration, Human Resources or related field, or equivalent experience.
• CHRP designation preferred.
• Minimum 5 years of experience in a Human Resources role administering or leading the administration of transactions in multiple HR domains 
• Minimum 2 years as a Manager or in a Supervisory role 
• Experience with Canadian computerized payroll programs and HR Information Systems, in particular Workday.
• Experience implementing transformational technologies like AI and automation.
• Experience working in a unionized environment.
• In-depth understanding of HR processes and cross-functional dependencies.
• Demonstrated ability to navigate successfully in a complex organization with significant influence/negotiation skills with management.
• In-depth knowledge and direct operational experience in payroll, benefits, compensation, recruitment and HR operations.
• Strong understanding of how to implement business process improvement.
• Knowledge of the provisions and requirements of multiple collective agreements.
• Knowledge of the guidelines and processes governing multiple HR programs to ensure HREC is consistently delivering value.
• Knowledge of the Canada Labour Code and federal laws and regulations impacting payroll.

How others describe you:

• Strong work ethic as evidenced by ability to prioritize requests, multi-task, and work efficiently under pressure to meet deadlines while producing accurate deliverables.
• High standard of ethics, integrity and professionalism across all levels of the business.
• Excellent communication skills, both written and oral.
• Ability to effectively interface with all levels of management and employees.
• Ability to influence at all levels, build consensus amongst stakeholders towards common goals and objectives.
• Exceptional results orientation with a high degree of personal initiative and very hands on, flexible and customer centric attitude.
• Strong analytic skills including proficiency in Excel with large datasets.
• Proven ability to provide data-driven recommendations and advice. 
• Strong change management and project management skills.
• Strong ability to lead a cross-functional business team in a high volume, fast-paced environment which adheres to a strict two week pay cycle.
• Strong assessor of talent with proven experience in managing and upgrading talent.
• Proven ability to plan, organize and prioritize the workload of a team.
• Bilingual in English and French is required.

Working Conditions:

• This position is a hybrid position with a minimum – 3 days per week on site. 
• Occasional travel required
   

IMPORTANT:

Please submit a letter along with your resume addressing the following:

1. What makes an HR shared services manager successful and how do you meet those criteria?

2. What's an example of a meaningful improvement you lead that resulted in reduced risk and less manual work?

3. How would you describe your leadership style?

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company's Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. 

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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