Help Desk Technician

3 days ago

Revelstoke BC, Canada cronometer Full time $65,000 - $70,000 per year

Help Desk Technician

Location: Revelstoke, BC Canada (in-office)

Full Time Employment (35 hours per week)

About Cronometer:

Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke, we value teamwork, curiosity, and a passion for the outdoors.

Job Summary:

As a Help Desk Technician, you'll be the primary point of contact for staff experiencing technical issues. You'll diagnose and resolve computer, software, and network problems, while supporting staff and helping ensure a secure, efficient, and positive work environment.

Key Responsibilities:

  • Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.

  • Communicate with users to understand and document technical problems, both in person and electronically.

  • Research and implement solutions using technical resources and documentation.

  • Guide and train users on new technologies, systems, and best practices.

  • Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).

  • Manage phone and mobile device setup, and maintain up-to-date inventory records.

  • Document common issues and solutions to contribute to a knowledge base.

  • Assist with IT security policy compliance and ongoing improvement of IT processes.

  • Collaborate with colleagues to improve internal systems and workflows.

  • Occasionally provide guidance or support to other technical team members.

Qualifications & Skills:

  • Minimum 2 years of experience in IT support, help desk, or similar roles.

  • Strong troubleshooting skills for both hardware and software problems.

  • Experience with user account management (including Office 365 administration) and device setup.

  • Excellent communication, interpersonal, and customer service skills.

  • Organized, self-motivated, and able to prioritize multiple requests.

  • Commitment to IT security and data privacy best practices.

  • Eligible to work in Canada.

Must Have:

  • Hands-on experience managing and supporting Jamf for Apple device administration.

  • Solid background with Unifi networking—setup, troubleshooting, and ongoing management.

  • Strong familiarity with Office 365 user administration and support.

  • Direct experience with Microsoft Entra for identity and access management.

  • Proven ability to administer AWS cloud environments.

  • Practical experience deploying and managing infrastructure using Terraform.

Nice to Have:

  • Experience with monitoring tools such as Datadog or New Relic.

  • Familiarity with other cloud platforms or mobile device management tools.

  • Knowledge of scripting languages (Perl, Bash) or Linux administration.

  • Experience supporting ISO audit processes.

  • Previous experience with remote support tools (e.g., TeamViewer, VNC).

Employment Requirements:

  • Degree or Certificate in a computer-related field.

  • Eligible to work in Canada.

Compensation & Benefits:

  • Salary: $65,000–$70,000 per year, based on experience.

  • Summer and winter performance bonuses.

  • Company-provided laptop and phone.

  • Extended health and dental benefits plan.

  • Flexible work hours.

  • Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more.

How to Apply: Send us your resume and a short cover letter telling us why your interested.

Job Type: Full-time

Pay: $65,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee stock purchase plan
  • Extended health care
  • Flexible schedule
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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