ERP Administrator
2 weeks ago
Our core values: Integrity – We do what's right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others' shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.
The ERP Administrator will play a central role in managing Microsoft Dynamics 365 (D365). This position involves ensuring the ERP system's smooth operation, maintenance, and security, facilitating seamless communication and data flow between different departments and platforms. By optimizing the ERP system's performance, the administrator supports the organization's operational efficiency and decision-making processes. The role requires a blend of technical skills and an understanding of the organization's business processes, enabling the ERP Administrator to tailor the system to meet Trail's unique needs of the organization and its users.
As an ERP Administrator, you will...
- Be responsible for Microsoft Dynamics 365 administrative and technical support.
- Implement, configure, and maintain ERP software to meet organizational needs and ensure system efficiency, security and reliability.
- Troubleshoot and resolve ERP system issues, including software errors, user access problems, and functionality glitches. This may involve escalations described below.
- Provide tier-1 support for multiple customizations &/or extensions for the D365 platform.
- Prepare detailed documentation for escalations to tier-2 & tier-3 support.
- Manage system security & maintenance, and system configuration.
- Design, architect & communicate detailed solutions for complex system integration(s). Customize only when necessary and according to user requirements & business processes to enhance system performance and end user experiences.
- Review and determine how to ensure data quality using existing software control mechanisms, by reviewing, coordinating and performing routine maintenance and application updates as required.
- Work with internal stakeholders, and internal / external ERP development team in coordinating system-wide updates and installing upgrades and security/system patches to reduce risk.
- With the Development team, migrate data into the ERP system from predefined sources/templates following best practice methods & procedures to ensure quality, accuracy, usability & security of the data.
- Identify and rectify problems with work/process flows.
- Develop database standards with the Development team and ensure data integrity is maintained. This includes enforcing data integrity and security policies to protect sensitive information.
- Make recommendations for system improvement.
- Troubleshoot issues & outages and conduct regular audits to optimize ERP system.
- Create and manage system documentation & reports.
- Work with business stakeholders and vendors to manage licensing.
- Prepare training materials and train new system users & set up accounts based on roles & permissions. This may include developing standard Operating Procedures (SOP's) and leading training sessions.
- Strong technical skills and hands-on experience with enterprise ERP and/or CRM systems, ideally, Microsoft Dynamics D365.
- Superior analytical skills to understand and document business workflows that support smooth ERP system performance and operations. This includes experience working with Development and project management teams on customizations, extensions and integrations.
- Advanced communication skills to work with cross-functional teams (including technical teams) to understand needs, priorities, challenges and aspirations.
- Working knowledge of enterprise-level applications, databases, networks and patch management.
- Strong problem-solving skills with attention to detail and able to handle multiple tasks simultaneously while working with project managers to ensure projects are scoped accurately, completed on time and within budget.
- Knowledge and understanding of best practices in IT security to ensure sensitive data within the ERP system is protected.
- Customer service skills to support end-users, resolve issues and answer questions in a timely and professional manner.
- Undergraduate studies in Computer Science, Information Technology or 10+ years of related experience.
- Experience as an ERP and/or CRM administrator – especially D365
- Ability to communicate seamlessly across and up/down an organization
- Change management experience
- Resourcefulness
- Certifications: Azure, Azure Dev-Ops, Agile, PROSCI
- Corporate volunteer program
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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