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eHealth Registries Customer Service Representative
3 days ago
About EHealth
As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.
About The Role
The Customer Service Representative will reference legislation, policies, procedures, and electronic databases to provide information, approve, or deny requests regarding vital events and/or requests for/updates to health coverage. This position may include the processing of payments. This is more than just a call center role — it's an opportunity to make a meaningful impact every day. We're looking for someone special who thrives in a fast-paced environment and genuinely enjoys helping others. As the frontline voice of our organization, you'll be supporting the people of Saskatchewan by answering inquiries related to health cards and vital statistics. Your work ensures that individuals receive the information and services they need, and your dedication helps build trust in the systems that support our communities. Because of the importance of this role, it is on-site only. Being present in the office every day ensures we maintain the high standards of service our clients rely on.
What You'll Do
Reporting to the Assistant Manager, Registries, you will:
- Accurately reference, interpret and apply legislation, policies, and procedures.
- Accurately and promptly enter, edit, and retrieve information using applications such as email, databases, word processing and various other software packages.
- Actively listen and provide clear, concise and accurate information and/or explanations both verbally and in writing.
- Actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit, and format a variety of written correspondence.
- Communicate effectively in the English language both verbally and in writing.
- Independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions.
- Identify issues, concerns or problems, consider various options, and determine appropriate course of action in a timely and accurate manner.
- Identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- Work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met.
- Compile data or reports drawing from paper and electronic records to enter, amend and retrieve data from databases.
What You'll Bring To The Team
- Post-secondary education at the certificate level in Business Administration, or similar area.
- Minimum 1 year of experience working in a customer service environment, a combination of education and experience may be considered.
- Experience writing email correspondence.
- Knowledge of database systems.
- Knowledge of Microsoft suits (Word, excel, outlook, SharePoint).
- Minimum typing speed of 40 words per minute. (Applicants who move forward in the recruitment process will be asked to complete a typing assessment).
- Prior call center experience is preferred.
Competencies
Communication (Verbal and Written):
Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers, ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner and ability to compose, edit, and format written correspondence.
Customer Focus:
Demonstrated ability to handle client inquiries and concerns with confidence, professionalism, and empathy and ability to resolve difficult or sensitive situations effectively.
Attention to Detail:
Accuracy in data entry, reviewing documentation, and processing requests related to vital events and health coverage.
Technical Proficiency:
Strong computer skills, including the use of electronic databases and Microsoft Office tools and understanding how to navigate and search within our systems to find relevant data quickly.
Analytical & Problem Solving:
Ability to identify, clarify and analyze relevant issues, concerns, or problems in order to provide options/recommendations and/or to implement solutions in a timely fashion, ability to interpret and apply legislation, policies, and procedures to approve or deny requests and comfortable working with changing procedures or systems and finding solutions to client issues.
Interpersonal:
Ability to liaise with other agencies, staff, ministries, and the public to obtain, exchange, coordinate or confirm information while maintaining confidentiality and staying within policies and procedures.
Team/Independence:
Ability to work independently and/or as a contributing member of a variety of teams to complete work assignments, achieve common goals and contribute towards a positive work environment and ability to clearly and concisely share information with others to enhance their working knowledge on items such as policies, programs, procedures and computer operations.
Organizational & Time management:
Ability to accurately compile, sort, and distribute high volumes of incoming and outgoing mail in a timely manner and effectively manages time during and between calls, codes time accurately in the call system, minimizes hold times, and ensures productive use of work hours.
Additional Information:
Location:
These positions are required to work on-site at our th Avenue, Regina, SK location.
Those who cannot meet this requirement will not be considered. These positions do not qualify for remote work.
Expected core work hours:
Monday to Friday, 8:00 am - 5:00 pm.
As one of Saskatchewan's Top Employers this is Why You'll Love Working Here
- Career paths and opportunity for advancement
- Health, dental, and pension benefits
- Maternity and parental leave top-up payments
- Earned days off
- Annual pay increases
- Work that truly matters to the people of Saskatchewan
Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today
We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don't meet every single requirement, we'd still love to hear from you.
Grade:
PDP04
Anticipated Start Date:
January 2026
Location:
Regina, Saskatchewan (On Site)
Employment Type
Permanent Full-time
Location(s)
SK-Rgna-Regina
Salary Range
$ $27.856
We are committed to workplace diversity.
Number of Openings
10
Dec 19, 2025, 11:59:00 PM
