New Business Specialist

Temporary Full Time 

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As one of Canada's leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right timefor them.

Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. 

Financial Horizons continues to operate independently in the marketplace.

Role description 

The New Business Specialist is responsible for the end-to-end case management of life new business applications. This role ensures that all requirements are met for underwriting of the new policy, and performs regular follows up throughout the process with insurance carrier partners. 

What you will do 

• Provide case management to the assigned advisor ensuring that SLAs (Service Level Agreements) are met
• Critically review applications submitted, communicate with advisors for missing or incomplete information, and proactively address potential issues in order to promote an efficient new business process
• Order all medical requirements depending on the circumstances of the case
• Regularly and timely follow up regarding pending business cases
• Maintain regular communication between carriers and advisors throughout underwriting process to completion 
• Ensure advisors receive clear and consistent communication regarding pending cases
• Work extensively with back office systems, WealthServ, as well as insurance carrier websites
• Update and maintain WealthServ system with current information at all times
• Responsible for maintaining an organized filing system for easy referral and retrieval

What you will bring 

• Completion of Post-Secondary School, or equivalent 
• Minimum of 1 year experience in the insurance and financial services industry considered an asset
• Proven experience in Microsoft Office applications 
• Knowledge of WealthServ an asset
• Excellent organizational and time management skills
• Strong interpersonal and communication skills. Communicates effectively (internally and externally)
• Customer service mindset
• Demonstrated flexibility and adaptability to work in an ever-changing environment

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Edmonton, Saskatoon, Vancouver, Winnipeg.

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The base salary for this position is between  $45,600 - $68,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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