Manager, Business Analysis

About Us

Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

Our Values:

• High Standards
• Passionate
• Committed
• Exciting and Fun
• Supportive
• Customer Oriented

What We Offer

In addition to a competitive compensation program and employer-paid benefits, we also include:

• 32-hour flexible work-week program currently being tested
• Use of top-tier on-site fitness facility at our Corporate Head Office free of charge to employees

ABOUT THE ROLE

This role is responsible to partner with Project Managers to ensure projects are delivered on time, within budget and contribute positively to Company efficiency and productivity. The Manager of Business Analysis is responsible for leading the business analysts and their tasks.

Duties and Responsibilities

Project/Task Management

• Develop a Requirements Management Plan and disseminate the plan to all stakeholders.
• Lead the business analyst team to define measurable criteria for ideal, adequate and unacceptable system performance levels, based on data gathered from stakeholders.
• Prioritize features and functions of the product / upgrade.
• Monitor vendor, and user requested, enhancements and/or patches to ensure alignment and appropriate approvals are in place.
• Examine and document existing business models, flow of data, and communicate the findings to clarify details to support technical development, including application solutions alternatives.
• Conduct stakeholder follow-up to ensure that the approved scope has been met by the completed project.
• Assess stakeholders' needs and translate them into clear and concise objectives.
• Evaluates and recommends solutions relevant to projects based on knowledge of the Company and its systems as well as new technology available.
• Perform quality assurance processes to confirm that required business needs are met by the technical solution and process.
• Works with key project stakeholders to formulate and communicate the business plan, to gather initial requirements, understand project concept, objectives and approach, and to scope the assigned project.
• Provide system support including identification of the problem, documenting, working with development teams to resolve issues and implementing it into a permanent fix.

Quality Assurance

• Lead the business analysts to ensure proper testing processes are completed for each system upgrade, system replacement and/or system process.
• Ensure proper QA documentation is completed.

Communication

• Act as a liaison between the various business functional areas (including retail store locations), the Information Technology team and third-party vendors to translate business requirements into functional requirements.
• Communicates any technical/architectural complexities to project stakeholders and development team.
• Communicate effectively with internal teams and external Vendors.

Process Improvement

• Identifies key opportunities for improved and/or expanded utilization of existing business applications and processes to provide recommendations to senior management which may input to the strategic planning process.
• Work with the business analyst team and the project management team to facilitate these changes.

Problem Solving.

• Work with the project team in identifying and resolving project problems and current system problems in a timely manner.
• Investigate and work with the technical teams (internal and external) to resolve application and technical issues.

Customer Focus

• Review the information provided to ensure a complete understanding of what the internal customer is requesting.
• Conduct a postmortem to ensure internal customer satisfaction and bridge any performance gaps.
• Provide quality customer service by managing relationships and communications to ensure customer expectations are met in a timely manner.
• Deliver to the internal customer, a product or service that meets their needs and provides the appropriate training and support, as required.

Analytical Skills

• Develop an understanding of how present and future business needs will impact the solution and conducts cost/benefit and risk analysis to support recommendations.
• Analyze and develop a good understanding of current processes to ensure that the context and implications of changes are understood by the customer and the project team.
• Analyze, identify and assess business opportunities and address key business challenges.
• Design, develop and implement performance metrics to support customer measurement, analysis, and reporting and measure the effectiveness of predictive modeling efforts.
• Work with the business analyst team to validate and support their analysis tasks.

Quality

• Complete user testing to ensure functionality meets internal customer specifications and documents and resolves program defects.
• Ensure software quality as directed by the Director of Information Technology

Teamwork

• Work with the Project Management team by managing client expectations through careful and proactive communication regarding requirements and changes.
• Implement improvements through effective teamwork and engagement of others.
• Participate in project close out and lesson learned activities.
• Assist Project Managers with new projects providing input into the project scope, schedule, risks, effort and cost.
• Educate stakeholders about requirements, technology and tools of the new project.

Accountability

• Ensure that product or service recommendations comply with the company operating budget and the needs of the business.
• Ensure the implementation, and follow up, of projects with business units to ensure ongoing support and assimilation into the business.
• Support the business analyst team with their tasks.
• Promotes and works to maintain workplace wellness, health and safety, through active compliance with all workplace health and safety policies and procedures.

Any other duties as required.

Education & Skills

• Undergraduate Degree in Business or Computer Sciences
• Certificate in technical training and facilitation, an asset
• 3-5 years' experience Microsoft Dynamics BC systems
• 3-5 years' experience POS systems
• 3-5 years' experience with reporting tools (Power BI would be an asset)
• 3-5 years' Query (SQL) experience
• 3-5 years' experience developing business and internal customer presentations.
• 5 - 8 years' experience working with IT/IS teams
• 3-5 years' experience participating in and or leading team meetings
• 3-5 years' experience with data management
• 3-5 years' experience working with tight project deadlines, vendor and internal customer contracts and budget constraints
• 3-5 years' retail operations and warehouse operations would be an asset.

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested.

Thank you for your interest. Only those candidates who are selected for an interview will be contacted. No telephone calls please.