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Disability Claims Administrator, Creditor

7 hours ago

Toronto, Ontario, Canada Canada Life Full time

Temporary Full Time

We are hiring a
Creditor Disability Claims Administrator
to join our team in
Toronto
. In this role, you will manage all incoming creditor initial claims and requests via fax, phone, and email, ensuring claim contents are complete so that National Claims Staff can assess and process creditor life, critical illness, disability, and job loss claims within specified turnaround times.

Your responsibilities will include identifying new and recurring creditor claims, recording incoming mail, and distributing daily claim tasks to National Claims Staff on the same day they are received. You may also assist with sorting, matching, and mailing creditor claim cheques, system-generated and the creation of manual letters, and preparing courier envelopes for timely pickup. Additionally, you will send daily requests to creditors, claimants, and estates to obtain necessary documentation prior to adjudication, supporting the work of National Claims Staff.

What You Will Do:

  • Cross-train on all creditor products to provide support to the National Administration Team
  • Enter new claims and recurring mail information into the database mainframe for National Claims Staff processing
  • Handle all mail received through client mailboxes, fax, or portal and ensure timely delivery to National Claims Staff
  • Open and scan mail received through post for National Claims Staff review
  • Receive and respond to incoming emails, escalating to National Claims Staff when required
  • Correspond with claimants and estates (including telephone conversations) on behalf of National Claims Staff
  • Liaise with creditors (banks) to support National Claims Staff adjudication processes
  • Prepare and manage system-generated letters and create manual letters as needed
  • Ensure all courier packages are ready for pickup at the appropriate time for National Claims Staff

What You Will Bring:

  • Strong attention to detail
  • Ability to work effectively in a team environment with National Claims Staff
  • Excellent written and verbal communication skills
  • Strong multitasking abilities
  • Organizational and time management skills
  • Adaptability to change
  • Bilingualism (French and English) an asset
  • Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $43,300-$58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.