Current jobs related to Onboarding Manager - Toronto, Ontario - Toast

  • Manager, Customer Onboarding

    4 days ago

    Toronto, Ontario, Canada Bridgit Full time

    The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching...

  • Manager, Customer Onboarding

    2 days ago

    Toronto, Ontario, Canada Bridgit Full time

    The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching...

  • Client Onboarding Project Manager

    3 days ago

    Toronto, Ontario, Canada RBC Full time

    Job DescriptionWhat is the opportunity? With proven project management expertise, this individual will lead and manage end-to-end client onboarding initiatives within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for new and existing RBCIS clients. This includes independently managing a variety of moderately complex...

  • Onboarding Specialist

    2 weeks ago

    Toronto, Ontario, Canada Quantum Management Services Ltd. Full time

    Position:Onboarding SpecialistLocation:TorontoSalary:$21/hr T4Job Type:12-month contractOur client is seeking anOnboarding Specialistto join their Business Operations team on a 12-month contract. This role plays a key part in ensuring a smooth and consistent onboarding experience for new and existing members, while supporting internal teams through accurate...

  • Implementation & Onboarding Program Manager

    2 days ago

    Toronto, Ontario, Canada Block Full time

    Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process.  They'll be responsible for and...

  • Implementation & Onboarding Program Manager

    3 days ago

    Toronto, Ontario, Canada Block Full time

    Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They'll be responsible for and...

  • Onboarding Officer

    2 days ago

    Toronto, Ontario, Canada Aviso Full time

    Aviso:At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic...

  • Sr. Technical Onboarding Manager

    1 week ago

    Toronto, Ontario, Canada Recast Full time

    About Recast Software:Recast Software empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance,...

  • Onboarding Specialist

    1 week ago

    Toronto, Ontario, Canada Marsello Full time

    At Marsello, we're committed to helping brands be more effective with their marketing at every stage of the customer lifecycle. Our mission is to empower brands with personalized omnichannel loyalty solutions at the heart of smart marketing. Serving over 2,000 brands globally, our data-driven marketing strategies deliver measurable results. Our world-class...

  • Onboarding Specialist

    1 day ago

    Toronto, Ontario, Canada Cardinal Point, Focus Partners Canada Full time $60,000 - $65,000

    Position SummaryWe're looking for an organized, detail-oriented Onboarding Specialist to join our Client Service team. This is an entry-level role and a great opportunity for someone who enjoys working with clients, managing moving parts, and being part of a collaborative environment. You'll be one of the first points of contact for new clients and play a...

Onboarding Manager

2 weeks ago

Toronto, Ontario, Canada Toast Full time

Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready
* to make a change?
The Onboarding Manager role reports to the Director of International Onboarding and is responsible for leading all aspects of their team, working in close partnership with Restaurant Success, Enablement, CS & Sales leadership. In this role, the Onboarding Manager will run the team and the regional performance as their own business, responsible for productivity, customer satisfaction, metrics analysis, performance management, and revenue of their team of Onboarding Consultants This includes significant cross functional relationships with Customer Care, Product, Logistics, Guest, Strategic Operations, and many other teams outside of Onboarding in ways that drive the Onboarding team's performance and our customers' success through their implementation journey.

About this roll*
(Responsibilities):

  • Establish plans and strategies for making sure the revenue pipeline is current and reflects the proper number of projects to meet department objects; go-lives, margin targets, and customer satisfaction
  • Interview, hire, develop, coach and support your implementation and onboarding teams including 1:1's and running weekly meetings; Step in and assist your team with escalations
  • Manage cross-functional relationships and customer expectations that contribute to a high level of customer service and revenue velocity, guided by facts, data and analysis to make evidence-based and customer focused decisions
  • Complete projects with minimal guidance from the Director and are able to draw conclusions and communicate results based on outcomes.
  • Partner closely with the Sales Team, Restaurant Success & International Product Managers to ensure a seamless Customer Journey from pre-sale through the roll-out of Toast across multi-unit operations.
  • The candidate would manage a team of 6-12 team members and be responsible for customers across all of Canada. A successful candidate will be located or able to regularly work in the Greater Toronto area. Expectations for the role may include travel for conferences and in-person meetings with customers as well as moderate time spent in the field in market.

Do you have the right ingredients*
(Requirements)?

  • At least 5 years Service Delivery, customer service, implementation, customer onboarding, project management, or point of sale experience in comparable industries, with 3 years in a people management position. A senior individual contributor may be considered.
  • Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.
  • Strong leadership, teamwork, communication & cross-departmental collaboration skills
  • Excellent customer service skills with the ability to coach and train others to the same

Special
Sauce*
(Nice to Haves)

  • Experience in hospitality and POS industry preferred with P&L and margin analysis experience.

Our
Spread*
of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at

  • Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$100,000—$160,000 CAD

*Diversity, Equity, and Inclusion is Baked into our Recipe for Success*
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:

Apply today
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.