Client Onboarding Project Manager

Job Description

What is the opportunity?

With proven project management expertise, this individual will lead and manage end-to-end client onboarding initiatives within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for new and existing RBCIS clients. This includes independently managing a variety of moderately complex client facing onboarding initiatives ensuring clients' needs are met, effectively using key project principles and tools, while collaborating closely with internal stakeholders across RBCIS and RBC. This role ultimately facilitates all aspects of the onboarding initiative to ensure a smooth and successful client onboarding experience for our clients via leadership and accountability throughout the end-to-end onboarding journey, leveraging the project toolkit and providing thought leadership.

What will you do?

• Lead a variety of end-to-end client onboarding projects, accountable for the ultimate success of each initiative

• Deliver an exceptional client experience, putting the client at the centre, for all assigned onboarding initiatives

• Partner and collaborate with stakeholders across RBCIS and RBC to ensure a smooth and successful client onboarding experience

• Utilize a standardized project management approach for all onboarding and transition initiatives, including project framework, internal and client facing artefacts, KPIs & reporting, governance and communications/status updates

• Drive continuous improvement across the end-to-end onboarding lifecycle by working with the larger team and partnering with stakeholders

• Conduct projects in accordance with RBC's standard project management discipline, consistently following Project Management methodology and principles

• Develop a detailed understanding of the RBC Investor Services environment

• Promote a culture of teamwork & collaboration

What do you need to succeed?

Must-have

• Proven proficiency in project management principles and execution

• Exceptional Client focus & stakeholder engagement

• Strategic thinking & complex problem solving

• Superior communication skills

• Strong facilitation skills, impact & Influence

• Proven teamwork & collaboration, ability to work in a matrixed environment

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Nice to have

• Industry knowledge, including RBC Investor Services products & services

• PMP Certification

• Change Management Certification

• Lean Six Sigma Certification

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Excellent career development and progression opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation

Job Skills

Business Oriented, Communication, End-to-End Testing, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Project Administration, Project Management, Time Management, Waterfall Model

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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