IT Service Desk Co-op

Mark Anthony Group is one of North America's most successful privately held alcohol beverage company's. We are a leading producer and distributor of fine wine, premium Ready to Drink (RTD) products, and spirits in the Canadian Market. We are an innovative and ambitious organization with a successful track record of building outstanding and industry leading brands, including the iconic
Mike's Hard Lemonade
and
White Claw.
Our IT Department is looking to welcome an
IT Service Desk Co-op
to our Vancouver-based team. This is a fantastic opportunity for you to gain hands on experience related to your field of study, develop your IT professional skills, network with people in your industry of interest, and explore career paths in IT, all while earning your academic credit This Co-op will begin January 2026 and we are open to 4 or 8 months.

What you will do:

• Open, monitor, dispatch and resolve IT tickets.
• Answer and resolve first level inquiries regarding software and hardware, copiers, phone system, and mobile devices via phone, email or by our IT Services Portal.
• Gather necessary information to resolve and/or facilitate resolution of a wide range of IT issues.
• Liaise with IT team members and departments on application and system issues.
• Document actions and solutions within IT tickets and update the technical details within operational procedures.
• Ensure all IT ticket incidents and requests are entered in reporting/ticketing system.
• Engage appropriate resources in the resolution of incidents/requests.
• Provides IT ticket status updates to customers and management.
• Set up and manage user accounts in network ensuring appropriate access and security.

What you have:

• Actively pursuing a post-secondary education in an IT related focus (e.g., Computer Sciences).
• Knowledge of basic IT terminology.
• Proven ability to follow instruction and process flows.
• Able to lift and carry IT hardware.
• Openness to learning and trying new things.

Who you are:

• Excellent verbal and written communication skills.
• Outstanding collaborator, focused on problem solutioning.
• Able to excel in a fast-paced and ever-changing work environment.
• Able to prioritize, manage time effectively, and stay organized.
• Authentic, respectful, and pride yourself as a true team player.

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.
We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.
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At Mark Anthony, we live by our 5 Core Values every day:

Sense of Urgency
Our business moves fast and so do we. We understand the power of now.We have relentless drive and believe it if can be done, we're the ones who will do it first.

Authenticity
We need to stay real because our brands, our stories and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity
Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility
Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.

Trust
We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.