Customer Account Specialist

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Position Summary

The Account Specialist provides the highest level customer of service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Representatives and Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for the assigned region.

Responsibilities:

• Accurately enters and reviews quotes and sales orders.
• Enters customer and sales input into processing system according to company procedures.
• Assists customers and other staff by answering questions related to accounts, products, procedures, and services.
• Supports preparation of documents for annual contract renewals and price adjustments.
• Ensures all proper paperwork is filed in customer folders to meet department policy.
• Supports the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.
• Supports the preparation of monthly statistics on customer sales activity and performance; produces charts and graphs as required.
• Supports invoicing customers, invoicing freight, and matching records for payment.
• Develops and maintains detailed written desk instructions covering all major responsibilities.
• May assist in inventory support including participating in physical inventory.
• Need to be available to receive calls and work additional hours and/or weekends to provide customer emergency response coverage, as required.
• Provides back-up support to other customer service team members on telephone coverage, quotation/order entry processes; copying, and filing.
• May occasionally be required to attend customer service events and field calls with limited overnight travel
• Provides clerical support for the Sales Directors, Regional Sales Managers, and other Sales team members as required.

Qualifications:

• 2+ years general administrative support; 2+ years of customer service experience - banking or insurance industry considered an asset.
• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

• Extended health and dental coverage
• Life insurance and accidental death & dismemberment (AD&D)
• Short-Term and Long-Term disability coverage
• Competitive compensation
• Annual Profit Share Program
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
• Company Share Purchase Program with 25% Company contribution match
• Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.