Client Delivery Coordinator

About Tripstack
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group's world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingests over 30 billion price points and handles over 240 million searches daily. Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

The role

The
Client Delivery Coordinator
plays a key supporting role within the CSM/B2B team by managing administrative tasks, coordinating post-sales onboarding activities, and ensuring smooth implementation workflows. This position acts as the operational backbone of the team—helping organize information, track client deliverables, maintain documentation, and facilitate communication across teams.

This role may also support basic branding and marketing tasks (such as updating collateral, coordinating asset requests, or maintaining brand consistency), though it is not a marketing or creative strategy position.

Responsibilities
Post-Sales Onboarding & Implementation Support

• Coordinate onboarding tasks, schedules, and follow-ups with clients and internal teams.
• Prepare onboarding materials, documentation, and client communications.
• Track onboarding progress and ensure timely completion of deliverables.
• Assist CSMs with implementation checklists, data gathering, setup tasks, and workflow organization.
• Maintain accurate customer information in internal systems (CRM, project tools, etc.).

Administrative & Operational Support

• Some clients are global, so flexibility with working hours across different time zones is required.
• Manage team calendars, meeting scheduling, agenda prep, and notes. Organize and maintain internal documentation, SOPs, and knowledge bases.
• Support reporting needs (e.g., pulling metrics, updating dashboards, tracking onboarding KPIs).
• Serve as a central point of coordination for cross-functional requests coming into the CSM/B2B team.
• Assist with contract or document organization and internal approvals.

Branding & Marketing Coordination

• Assist Sales and Airline Relations teams on an ad-hoc basis with presentations, meeting preparations, and various coordination
• Maintain and update website content, including client announcements and product releases.
• Coordinate simple marketing tasks such as sending assets to clients or collecting approvals.
• Ensure brand consistency across onboarding documents and communications.
• Work with Marketing to request assets, content, or collateral needed for onboarding activities.

Requirements

• 1–3 years of experience in coordination, administrative support, customer success, project support, or related fields.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Comfortable working cross-functionally with CSMs, Sales, Marketing, and Product.
• Proficiency with tools such as Google Workspace, CRM software (HubSpot/Salesforce), and project management tools (Asana, Monday, Trello, etc.).
• Detail-oriented with strong follow-through and a proactive approach

Success in This Role Looks Like

• Onboarding processes run smoothly and on schedule.
• CSMs can focus on client relationships while administrative and coordination tasks are handled reliably.
• Documents, assets, and communication are organized and consistent.
• Clients feel supported and informed during onboarding.

Additional Experience That Would Be Considered An Asset

• Experience in B2B environments or SaaS.
• Basic understanding of branding or marketing processes (no strategy required).
• Familiarity with customer onboarding or implementation workflows.

Benefits
We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.

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