Specialist, End User Technical Support

What you will do:

Reporting to the Manager, End User Technical Support, the End User Technical Support Specialist role will play a key role in creating seamless technology experiences for our teams. In this role, you'll provide hands-on day-to-day 2nd level support that helps employees stay productive with the tools they use every day. You'll also have the opportunity to contribute to exciting projects assisting with the deployment of new theatre, location-based entertainment, and corporate systems.

This is a hybrid position (3 days in the office per week). Office location is 1303 Yonge Street, Toronto.

Responsibilities

• Support end users across theatres, LBE venues, and corporate offices by resolving escalated technical issues both in person and remotely.

• Collaborate with internal IT teams and external vendors to troubleshoot and resolve hardware and software challenges.

• Contribute to application packaging, deployments, documentation, and release management using automation and orchestration tools.

• Take part in major technology rollouts, including POS upgrades, PC and laptop refreshes, printer and network upgrades, digital signage, and A/V deployments.

• Serve as a technical expert within cross‑functional PMO project teams.

• Partner with third‑party vendors on hardware/software procurement and telecom support.

• Manage user onboarding and offboarding, ensuring proper hardware allocation and license assignment.

• Participate in a rotating on‑call schedule to support critical issues.

Qualifications

• Post-secondary education in a computer related course of study or equivalent experience required.

• 3-5 years of I.T. related experience (Help Desk or End Support).

• Experience with POS system support would be an asset

• Knowledge of Active Directory, Microsoft Exchange, and Azure

• Experience supporting POS systems and delivering user training or customer‑facing technical support.

• Azure Administrator Associate, Modern Desktop Admin Associate or relevant Microsoft certification is preferred

• Proactive, customer‑focused approach with strong communication, interpersonal, and organizational skills.

• Familiarity with ITSM platforms (e.g., ServiceNow) and automation or endpoint management tools such as Endpoint Manager, JAMF, and PowerShell is preferred.

• Experience with Vista POS software is an asset.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at or via email at

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This position is a current vacancy and is being actively recruited to fill an existing role within the organization.

While we appreciate all interest, only those candidates selected for an interview will be contacted. 

Wage ($):