National Field Manager

2 weeks ago

Mississauga, Ontario, Canada Acosta Full time
Description

In this role, you will support Whirlpool Corporation, the global leader in kitchen and laundry appliances, focusing on the KitchenAid Small Appliance Brand. As a Client Service Manager, you will play a pivotal role in driving sales, enhancing the in-store consumer experience, and ensuring flawless execution of business priorities. You will lead a team of advisors across Canada, manage client relationships, oversee operations, and identify growth opportunities.

This is an exciting opportunity to join a dynamic organization and make a meaningful impact

Responsibilities
Key Responsibilities

  • Build and maintain strong, productive client relationships.

  • Lead a team of 5+ retail advisors
     
  • Recruit and onboard the new field team members 
     

  • Lead and support a national team of advisors to deliver exceptional merchandising, product demos, training, and market insights.

  • Analyze data, create reports, and develop actionable plans to identify growth opportunities.

  • Ensure timely delivery of weekly and monthly reporting requirements.

  • Equip the field team with tools and resources for flawless execution.

  • Coordinate cross-functional tasks while maintaining accountability for overall results.

  • Thrive in a matrix environment, managing multiple stakeholders effectively.

  • Demonstrate professional business acumen and strong communication skills (written and verbal).

  • Exhibit flexibility and adaptability in a fast-paced environment with meticulous follow-up.

  • Apply strong leadership skills to prioritize, problem-solve, and multi-task under pressure.

Qualifications
Required Experience & Skills

  • 5+ years in Client or Account Management.

  • Experience managing a field team.

  • Business degree or related post-secondary education.

  • Proven success in developing and leading client accounts with innovative strategies.

  • Understanding of merchandising and retail sales (Grocery, Mass, Drug, Home Improvement, Appliances).

  • Project management and data analysis/reporting experience (Tableau, Power BI).

  • Ability to manage client expectations and deliver store-level execution.

  • Experience with financial accuracy, cross-functional processes, and persuasive selling.

  • Assertive, results-driven, and collaborative team player.

Additional Details

  • Travel: Approximately 30% within Canada.

  • Hybrid schedule: 3 days/week in office (Tuesday–Thursday).

  • Flexibility to support team merchandising execution as needed.


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