Field Technician

1 week ago

Vancouver BC VJ Y, Canada Business Logic IT Full time

About Us

Business Logic IT is a Canadian-based managed IT services provider delivering comprehensive technology solutions to small and medium-sized businesses. We specialize in network infrastructure, cybersecurity, Microsoft 365, VoIP, and smart security systems. Our team is dedicated to providing professional, efficient, and customer-focused technical support both onsite and remotely.

Position Overview

We're seeking a motivated Field Technician to join our managed IT services team. The ideal candidate will be responsible for onsite technical support, network setup, troubleshooting, and installation of IT and security systems. You'll serve as the face of the company for our clients—ensuring smooth deployments and excellent customer experiences.

Key Responsibilities

  • Perform onsite installation, configuration, and maintenance of IT infrastructure, including switches, routers, firewalls, and wireless access points.
  • Provide desktop, printer, and peripheral support for client systems (Windows, macOS, and mobile).
  • Set up and maintain VoIP systems, CCTV, and access control devices.
  • Conduct routine maintenance visits and respond to urgent service calls.
  • Troubleshoot hardware, software, and network connectivity issues.
  • Assist with cabling, rack organization, and structured wiring documentation.
  • Collaborate with remote support engineers to resolve escalated technical issues.
  • Maintain clear service records, time logs, and client communication in the ticketing system.
  • Ensure all work meets safety and quality standards while adhering to company SOPs.

Qualifications

  • 1–3 years of experience in IT support, networking, or field services.
  • Strong understanding of TCP/IP, DHCP, DNS, VLANs, and Wi-Fi troubleshooting.
  • Experience with UniFi, Cisco, or Fortinet equipment is an asset.
  • Familiarity with Windows Server, Active Directory, and Microsoft 365 administration.
  • Basic understanding of VoIP and camera systems.
  • Valid driver's license and reliable vehicle required.
  • Excellent communication, documentation, and customer service skills.
  • Ability to work independently and manage multiple client sites.

Preferred Certifications

  • CompTIA A+, Network+, or equivalent experience.
  • Ubiquiti UEWA or UniFi certifications (asset).
  • Microsoft Certified: Modern Desktop Administrator or Azure Fundamentals.

What We Offer

  • Competitive salary and benefits package.
  • Company laptop, tools, and mileage reimbursement.
  • Opportunities for training and certification.
  • A collaborative, growth-oriented environment.

Join Business Logic IT and help businesses operate smarter, safer, and more efficiently through technology.

Job Types: Full-time, Permanent, Fixed term contract

Pay: $35.00-$42.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match

Ability to commute/relocate:

  • Vancouver, BC V6J 1Y9: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • IT support: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC V6J 1Y9

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