Lead Field Service Technician

RACKsteel Material Handling is expanding its forklift and equipment service division, and we're looking for a Lead Field Service Technician – Operations to help drive the growth of this emerging department. This role is designed for a skilled technician who wants to stay hands-on while also stepping into operational, administrative, and leadership responsibilities.

You'll work closely with the Service Manager and General Manager, gaining exposure to scheduling, workflow planning, customer engagement, and day-to-day service operations. As the department grows, you'll play a key role in mentoring new technicians, shaping service processes, and supporting the foundation for future team expansion.

If you're a strong technician ready for the next step—one that blends field work with leadership development and operational involvement—this opportunity is built for you.

Why Work With Us

Leadership Opportunity – This is a senior technician role with a clear path toward supervisory or management responsibilities.

Career Growth – Receive structured guidance, training, and mentorship directly from senior leadership.

High-Impact Position – Your decisions and input will help shape the workflows, standards, and culture of a growing service division.

Team-First Environment – Work in a supportive setting that values integrity, craftsmanship, and professional growth.

Customer-Focused Work – Build lasting relationships while delivering reliable, efficient field service.

Your Role Includes

• Serving as the lead field technician during the continued launch and expansion of the service division.
• Performing field-based service, repairs, troubleshooting, and diagnostics on forklifts and other material handling equipment.
• Handling lead-tech duties, including coordinating jobs, supporting daily planning, and mentoring junior technicians as they join the team.
• Engaging directly with customers to explain repairs, identify future service needs, and provide professional on-site support.
• Assisting with outbound service calls and identifying opportunities for additional service or equipment support.
• Supporting the Service Manager in operational tasks such as scheduling, workflow coordination, prioritizing service calls, and ensuring timely service delivery.
• Helping create and refine new service processes, standards, and documentation as the division grows.
• Participating in the training and onboarding of new technicians.
• Maintaining accurate work orders and consistent communication with parts, operations, and management teams.
• Caring for company vehicles, tools, and assets, including the service van.
• Upholding safety, cleanliness, and professionalism on every job site.
• Starting wage on offers commensurate with experience and qualifications. Top of range available for qualified candidates.

What You Bring

Must-Have Qualifications

• 3+ years of forklift or material handling equipment service and repairs
• High school diploma
• Experience maintaining and diagnosing forklifts or material handling equipment.
• Valid Class 5 Driver's License
• Comfort working independently in a field service environment

Preferred Qualifications

• Red Seal as a Heavy Duty Equipment Technician or related field preferred.
• Familiarity with ERP/work order systems and quoting repairs
• Strong customer service and communication skills
• Experience in rentals, parts, or equipment service is considered an asset
• Interest in leadership, operations, or supervisory development

Join the Team

If you're looking for a role that keeps you on the tools while offering long-term advancement into operations and leadership, this is your moment. As a Lead Field Service Technician – Operations, you'll be part of building a division with genuine growth potential—supported by a company that values your development and craftsmanship.

At RACKsteel, you're not just filling a position. You're shaping the future of a department and joining a team committed to excellence, teamwork, and personal growth.

Location: St, Langley, BC (Field Service Role)

Employment Type: Full-time, On-site / Field-Based

Division: Material Handling

Reports To: Service Manager / General Manager

Schedule: 7:00am to 3:00pm, Monday to Friday

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Experience:

• Forklift or Material Handling repair: 3 years (preferred)
• Mechanical Repair and Diagnostic: 3 years (preferred)
• Red Seal (preferred)

Work Location: On the road

Job Types: Full-time, Permanent

Pay: $40.00-$48.00 per hour

Expected hours: No less than 37.50 per week

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: On the road