Administrative Assistant

2 days ago

Markham ON LP P, Canada WD SWIM Full time

We are searching for Administrative Assistant to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to WD Swim School students and parents, prospective students and guests, ensuring an exceptional "Judgement Free" member experience

Some of your responsibilities will include:

Key Responsibilities

Customer Service & Front Desk Support

  • Greet students, parents, and guests with a warm and professional attitude
  • Introduce the class information to customers.
  • Answer phone calls promptly and courteously, providing accurate information and assistance
  • Check in students for classes, provide facility tours, and assist with new student enrollment
  • Keep families informed about class schedules, updates, and upcoming events
  • Address member questions, concerns, and feedback in a timely, solution-focused manner

Administrative Duties

  • Process transactions for merchandise and beverages through the point-of-sale system
  • Maintain and update member accounts using internal systems, including class changes, billing inquiries, and enrollment updates
  • Ensure front desk area is clean, organized, and welcoming

Qualifications:

  • College diploma equivalent required.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Language proficiency in English

Physical Demands/Requirements:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Application question(s):

  • Do you have car?

Language:

  • Chinese (preferred)

Work Location: In person

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