Facilities Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities. WHAT YOU'LL DOOversee work orders for the site and be a liaison to the FM.Manage day to day issues and potential complaints at the facility.Receive notices and announcements from the Landlord and distribute them to the appropriate occupants or managers.Inspects conference rooms for cleanliness, reserves conference rooms, and coordinate special setups.Coordinate catering or food service for special events at the facility.• Ensure smooth, safe, and continuous operations in the workplace.Walk floors & shared spaces to ensuring that they are clean, stocked, maintained & appropriately utilized.Serve as the primary point of contact with employees.Partner with JLL Service Providers, Site Security, 3rd party vendors and the landlord as needed.Assist & advise employees on the best use of the workplace and equipment. (AV, Wi-Fi, focus rooms etc.)Perform additional job duties, as required.WHAT YOU BRINGBachelor's degree or equivalent3 – 5 years' prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredExceptional customer service skills with a passion for hospitalityHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently – strong prioritization and time management skills, with an ability to manage multiple priorities and deliver results in a fast-paced environmentExcellent verbal and written communication skills with the ability to communicate professionallyProficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook)WHAT'S IN IT FOR YOUJoin an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Location: On-site –Toronto, ONJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.