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Inside & Counter Sales

2 weeks ago

Medicine Hat Alberta TA E Canada Southern Irrigation Full time

Southern Irrigation is actively looking for a Full-Time Inside & Counter Sales Person for our Medicine Hat location. The successful candidate should excel in customer service, have good communication skills, and a positive attitude. 

Job Title: Inside & Counter Sales

Location: 1566 Gershaw Dr SW, Medicine Hat, AB

Job purpose: This position's primary responsibilities are to increase sales and profitability by building and maintaining strong relationships with customers primarily through phone, email, and at the sales counter.

Key Result Areas

  • Customer Service – Strong relationships are being built and maintained.
  • Sales – Total sales and margin goals are set and met.
  • Technical knowledge – Training (product knowledge and application) goals are set and met.
  • Teamwork – Communicating, mentoring, networking, and helping other team members, departments, or locations.

Job Duties and Responsibilities

  • Deliver personalized attention to each customer, providing the best in quality service and value.
  • Take ownership of key accounts with face-to-face interactions, company swag, showing interest in their projects, etc.
  • Answer customer inquiries via phone and email and process POS transactions and payments at the front counter
  • Work effectively within customer relationship management (CRM) software (creating leads, following up on leads, turning leads into orders, following up on purchases)
  • Monitor quote success rates and watch for trends; reporting details on reasons for unsuccessful quotes in CRM software for sales lead review.
  • Attend year-round training sessions and product knowledge seminars, pursue industry certifications when training and testing is available
  • Work with team mates to learn, mentor, and assist with workload

Competencies

  • Irrigation theory and product knowledge
  • Working understanding of costs, pricing, margin, mark-up, and currencies
  • An empathetic communicator, able to see things from the other person's point of view
  • High energy levels that are contagious to customers and coworkers
  • Excellent time-management, planning, organization, and people skills
  • Understands the drivers of return on investment for each customer
  • Shows natural leadership ability by taking ownership of tasks, encouraging high performance within the team, fostering a positive work environment, and contribution to team cohesion and shared success
  • Takes initiative in daily operations with an eye toward future supervisory responsibilities

Core Values

  • Work ethic; be punctual, intelligent and efficient
  • Win
    as a team; care for your coworkers professionally and personally
  • Wow our customers; be respectful, intuitive, personal and efficient

As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.

Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.

At Southern Irrigation we know our success is based on having all "A" players rowing in the same direction.  Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun.