C75 - Case Manager - (Full Time)

Title: Case Manager - (Full Time)

Number of
Positions: 1

Competition
Number: C75

Location: Surrey TBD

Position
Status: Full Time

Shift Timings
& Days :  (Sunday - Thursday) 10:00 am - 06:00 pm

Reports to: Program Manager

Compensation: (Grid 34) $ $33.28

Job Summary:

The
Case Manager at Phoenix Society facilitates the recovery and capacity-building
of clients to maximize their social and economic potential and support their
goals for successful independent living in the community.

The
position is responsible for: case management, including Bentley resident
orientation, assessment, supportive counselling, and group facilitation; client support;
and community building. The Case Manager connects clients to needed services with
addiction counsellors, employment counsellors and others at the Society, as
well as with community organizations.

Responsibilities:

Case
Management

• Provide
  case management services to assigned caseload of clients
• Observes
  clients, identifies and assesses potential emergency situations, and develops
  short-term strategies to deal with such situations. Reports medical,
  behavioural, and other problems as required. Provides feedback and input
  regarding clients' needs, performance, and progress
• Maintain
  and update client case management files on the database system, ensuring that
  monthly reporting deadlines are met
• Provides
  supportive counselling, demonstrations, modeling, and behaviour management to
  clients, their families, and their personal networks, to assist with the
  development of physical, social, emotional, and life skills such as maintaining
  personal hygiene, housekeeping, meal planning and preparation, meeting
  financial obligations, making and keeping appointments, and interpersonal
  skills
• Completes
  and maintains related records and documentation such as care plans, progress
  reports, statistics, and daily logs
• Identify
  and prioritize clients' needs in the following areas: employment; financial
  support; substance use; criminal justice involvement; family history; etc.
• Assist
  in coordinating routine medical care and collaborating with on-site medical
  team
• Assist
  in liaising with psychiatrists, mental health teams, etc. as part of case work
  support services
• Attend
  and participate in Interdisciplinary team meetings and collaborate with other
  on-site professionals
• Transition
  and Discharge planning

Client
Services

• Act
  as a positive role model, coach, advisor, leader, and rational authority for
  clients
• Teach
  clients effective social and interpersonal skills through daily groups and
  through the tasks of appropriate daily living and social activities
• Contribute
  to maintaining a therapeutic environment following therapeutic community
  principles which encourage awareness of interdependence of community members
  and the value of responsible concern for oneself and others
• Prepare
  intake and admission documentation for review with new clients in the Housing
  Program prior to the client's move-in date
• Welcome
  and orient incoming clients to Transitional and Supportive Housing Programs.
  Review the Resident Handbook with clients and assist them with move-in needs
  such as bedbug protocols, unpacking, getting familiar with the building, health
  and safety protocols, community resources and staff locations
• Form
  and maintain positive and effective collaborative relationships of
  accountability with clients in the areas of education, employment, recovery,
  volunteer participation and independent living
• Actively
  involve the client in action planning and encourage them to take responsibility
  for the outcomes they are striving to achieve
• Provide crisis intervention when necessary
• Assist
  in monitoring client's activities within residential buildings to ensure that
  areas are appropriately used for their purpose by visiting floors and common
  areas and viewing video camera feeds as required
• Connect
  clients to relevant community resources, services, and opportunities
• Assist
  in bridging clients to long-term un-serviced housing
• Act
  as an advocate for the client during their stay and maintain contact after
  discharge to provide follow-up support if possible
• Conducting
  monthly suite inspections, move in and move out Inspection as required
• Act as representative of the program
  in the OHS committee

Group
facilitation

• Facilitate
  support groups and workshops focusing on life skills, health and wellness,
  recovery planning, harm reduction, communication, personal financial
  management, stress management, etc.
• Determine
  the needs and composition of counselling groups and design or adapt a process
  tailored to clients' needs
• Work
  to improve groups and client meetings by adjusting interventions, strategies,
  and approaches to meet group members' needs
• Help
  group members establish how they will treat each other. Facilitate
  communication among group members
• Encourage
  the engagement and participation of all group members
• Evaluate
  group outcomes and incorporate feedback into future learning situations

Community
Relations

• Assist
  in liaising with treatment centres, support recovery programs, addictions and
  mental health workers, shelters, primary care clinics, correctional
  institutions, police, hospitals, and outpatient clinics to reach prospective
  clients to improve continuity of care
• Maintain
  current knowledge of social, economic, recreational, and educational resources
  in the community

Qualifications:

• Post-secondary
  diploma (e.g., 2 to 3 years) in case managment, social work, psychology, etc.
• 1
  to 3 years of experience providing case managment support in the community social services
  sector and working with marginalized populations, substance use services,
  mental health, corrections, etc., or equivalent
• Satisfactory
  completion of a criminal records check with vulnerable sector screening is
  required
• Satisfactory
  completion of Tuberculosis Screening form is required
• Satisfactory
  completion of Employee Immunization Record form is require

Skills & Knowledge:

• Excellent knowledge of the issues pertaining to
  recovery, substance use, concurrent disorders, homelessness, and addictions
  counselling
• Good knowledge of facilitation,
  mediation, and conflict resolution techniques
• High
  level of integrity and dependability with a strong sense of urgency and
  results-orientation
• Strong
  case management, teaching/training, clinical support, and consultation skills
• Strong
  skills in Windows, Microsoft Word, Excel, and database management systems
• Strong
  problem solving, analytical, and creative skills with the ability to exercise
  sound judgement and make decisions based on accurate and timely analyses.
• Strong
  interpersonal skills and ability to communicate effectively in writing and
  verbally in English
• Ability
  to perceive situational and other stressors that elevate risk and act
  proactively in response
• Ability
  to make effective referrals, reflecting in-depth knowledge of community
  resources and strong relationships with community partners
• Ability
  to lead and work in a trauma-informed practice
• Demonstrated commitment to the
  social sector with a passion for the organization's mission is essential.

Competencies:

Approach
to Work

• Demonstrates
  initiative, flexibility, adaptability, and resourcefulness
• Actively
  seeks and incorporates feedback to inform continuous self-improvement
• Sets
  goals, creates, and implements action plans, monitors progress, and evaluates results
• Adeptly
  manages competing tasks and uses time efficiently and effectively

Job
Knowledge & Quality of Work

• High degree of relevant and current job knowledge
  and skill
• Consistently produces accurate, thorough,
  high-quality work in a timely manner
• Builds and promotes a culture of health and safety
  in the workplace
• Implements and enforces best practices in health
  and safety within the workplace

Judgement
& Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent, and timely
  decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of
  the organization

Communication
& Interpersonal Skills

• Expresses themselves clearly and professionally
  both verbally and in writing
• Displays high emotional intelligence; uses tact and
  diplomacy in dealing with sensitive, complex, and confidential situations
• Has a manner, style and presence that makes a
  positive impression
• Listens to and considers others' views 

Personal
Leadership

• Models the organization's core values of social
  justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy, and commitment
• Takes responsibility for personal actions, performance,
  and health
• Is reliable and accountable; shows up on time ready
  to work

Teamwork
& Collaboration

• Effectively works with their colleagues to ensure
  organizational success
• Champions positive working relationships with staff
  and external stakeholders
• Supports an environment of openness, and champions
  teamwork and communication across programs
• Leverages the expertise and experience of others
  for organizational success

Closing
Details:

Closing
Date

Internal
applications will be accepted until November 04th, 2025,
04:00 pm

"All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9."
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages
applications from people of all gender identities and expressions, persons
with disabilities, Indigenous peoples and visible minorities. Persons with
disabilities who anticipate needing accommodations for any part of the
application and hiring process may contact our HR department. Any personal
information provided will be maintained in confidence.

While we thank
all applicants for their interest in this opportunity, only those selected for
an interview will be contacted.