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Veterinary Customer Service Representative

3 weeks ago

Surrey BC VN H, Canada Boundary Bay Veterinary Specialty Hospit Full time

Job Description

Boundary Bay Veterinary Specialty Hospital (BBVSH) is looking for an enthusiastic and experienced Customer Service Representative (CSR) to work the overnight shifts. The position will require at least 1 weekend night per week. The successful candidate will be working alongside the CSR team to ensure our clients are getting a superior service by managing daily appointments and communication. This position requires someone who can deliver a high level of client service to our pet owners. The successful candidate may also work the occasional holiday to meet the hospital needs.

Boundary Bay Veterinary Specialty Hospital was started in 2009 and is a privately owned, family operated veterinary hospital located in Surrey, BC. BBVSH employs over 170 staff across 9 departments in one building, including our board-certified specialists. Our specialty departments include Surgery, Oncology, Cardiology, Neurology, Radiology, Internal Medicine, Emergency and Critical Care, Dentistry, and Rehabilitation.

Key Responsibilities and Attributes:

  • Delivering and facilitating access to the highest level of client care
  • Maintain the reception areas, keeping them clean, tidy, client friendly, and safe for clients and pets
  • Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
  • Answer phone calls, which may involve answering questions, screening and scheduling appointments
  • Handle incoming and outgoing mail and email
  • Update and file patient charts
  • Enter data into a computerized veterinary program
  • Process credit card payments
  • Retrieve and prepare prescriptions
  • Schedule patient discharge for all services
  • Excellent time Management skill and ability to multitask
  • Interpersonal and problem solving skills
  • Ability to take initiative and use critical thinking skills
  • Exceptional interpersonal skills in working with your colleagues, clients and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
  • Have excellent listening, written, and verbal communication and customer service skills
  • Possess the ability to retain a positive work environment
  • Have an excellent work ethic, be versatile, attentive to details and able to handle a lot of data that must be completed at a good pace
  • Promptly send out notifications and updates to RDVMs
  • Be supportive and empathetic to clients going through hard situations
  • Create a warm, sympathetic experience and atmosphere for clients before, during and after euthanasia

Qualifications:

  • Minimum 2 years experience in a customer service capacity
  • Fluent in English
  • Experience in a veterinary/medical setting preferred but not required

When you join the BBVSH team, you are offered:

  • Extended medical and dental
  • Generous staff pet discounts
  • Uniform allowance
  • And much more

Schedule:

Full-time

Schedule:

4 x 10 hour shift or 5 x 8 hour shift

  • Evening Shift – 5 × 8-hour shifts (Sunday–Thursday)
  • Evening Shift – 5 × 8-hour shifts (Tuesday–Saturday)
  • Overnight Shift – 4 × 10-hour shifts (Sunday–Wednesday)

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
  • Vision care

Ability to commute/relocate:

  • Surrey, BC V4N 5H3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Which schedule are you applying for? (Please select one)

Evening Shift – 5 × 8-hour shifts (Sunday–Thursday) or

Evening Shift – 5 × 8-hour shifts (Tuesday–Saturday) or

Overnight Shift – 4 × 10-hour shifts (Sunday–Wednesday)

Work Location: In person