Senior Manager, Performance Reporting and Analysis

Apply By: Tuesday, October 28, :59 pm EDT

Senior Manager, Performance Reporting and Analysis

Job ID:

234396

Posting status:

Open

Organization:

Ministry of Children, Community and Social Services

Division:

Family Responsibility Office / Strategic and Operational Effectiveness Branch

City:

Toronto

Position(s) language:

English

Job term:

1 Temporary contract/assignment - 12 months with the possibility of extension.

Job code:

M1101D - Finance35

Salary:

$105, $148,429.00 Per year

Join a dynamic leadership team driving data-informed transformation, innovation, and inclusive service delivery across the ministry.

Are you a strategic leader with a passion for public service and a drive to make a meaningful impact in the lives of Ontarians? The Family Responsibility Office (FRO) effectively and compassionately guides payers, recipients, and partners through the family support process to ensure families receive the support to which they are entitled.

As the Senior Manager, Performance Reporting and Analysis in the Strategic and Operational Effectiveness Branch, you will lead a high-performing team responsible for advancing operational excellence through data-driven insights, business process innovation, partner engagement, and technology optimization empowering FRO's frontline services to deliver measurable, high-quality outcomes across the province.

The Ontario Public Service: Strengthening Ontario, Together.

A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.

Why Your Leadership Belongs Here

• Purpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.
• A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
• A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
• Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.

In this role, you will:

• Lead a team of data and analytics professionals to integrate quality assurance data with performance management practices, transforming complex information into meaningful insights that support continuous improvement and service excellence.
• Oversee the program's data strategy by leveraging advanced analytics to identify systemic challenges, foster innovation, and generate insights that connect decisions to measurable outcomes.
• Champion the use of data analytics, performance reporting, and emerging technologies such as AI, machine learning, automation, and cloud platforms to inform strategic decisions and modernize service delivery.
• Navigate ambiguity, assess the ripple effects of decisions, and lead the development of sustainable solutions through root cause analysis and proactive risk mitigation.
• Manage change and transition strategies, including staff development and culture-building initiatives, to ensure successful implementation and sustainability of modernization efforts.
• Build organizational capacity through talent management, strategic planning, and inter-ministerial engagement, while providing expert advice to senior leadership and ensuring alignment with government policies and service commitments.

What you bring to the team
Leadership and People Management

• Experience leading people and teams, including data and analytics professionals, with clear accountability for results, team development, and performance. You lead by setting direction, coaching others, and building a culture of trust, inclusion, and high performance.
• Demonstrates experience leading inclusive, high-performing teams with accountability for results, coaching, and fostering a culture of trust and collaboration.
• Provides strategic direction for programs and services, overseeing complex change initiatives and aligning resources to organizational goals.

Technical Knowledge and Expertise

• Strong understanding of strategic planning, project management, and business process improvement, including continuous improvement and service re-engineering.
• Applies expertise in financial, procurement, and administrative policies, including budgeting, fiscal planning, and compliance.
• Proficient in data analytics, Power BI, and data visualization, with experience in statistical modeling and performance measurement.
• Experience in human resources management, including talent development, organizational design, and labour relations.

Relationship Management and Communication

• Builds strong, trusted relationships across teams and divisions to support collaboration, alignment, and shared goals.
• Communicates complex information clearly and persuasively to a range of audiences, including senior leadership and external partners.
• Demonstrates political acuity and diplomacy in navigating sensitive issues and cross-organizational engagements.
• Applies exceptional interpersonal skills to resolve issues, negotiate solutions, and build consensus in high-pressure environments.
• Delivers clear, concise briefings, presentations, and strategic advice on complex topics to support informed decision-making.

Analytical Thinking, Problem-Solving and Decision-Making

• Evaluates complex issues and leads change initiatives using strategic, ethical, and risk-aware approaches.
• Synthesizes data to inform evidence-based recommendations, policy development, and continuous improvement.
• Applies sound judgment and political acuity to resolve conflicting priorities and support high-impact decisions.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

Think this role could be right for you?

We're here to support you every step of the way. These short videos can help you feel confident and prepared:

• Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
• Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage.

Take a few minutes to explore these resources. They're designed to set you up for success.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Tuesday, October 28, :59 pm EDT

Position details:

• 1 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Tuesday, October 14, 2025

Note:

• T-SS-234396/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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