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Branch Manager

6 hours ago

Pickering, Ontario, Canada Stanbic Bank Tanzania Full time

Job Description
To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:

Key Responsibilities

  • Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
  • Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.
  • Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.
  • Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.
  • Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.

Qualifications

  • Bachelor's Degree (FAIS aligned NQF7 qualification or higher) in Commerce, Finance, Business Management, Economics or a related commercial discipline.
  • Financial Advisory and Intermediary Services Representative status is required
  • Regulatory Examinations Level 1 and Level 5 are preferred if not already held.

Experience Required

  • A minimum of 8 to 10 years' experience within a retail or personal banking environment, including proven experience in branch or sales and service leadership.
  • Demonstrated experience in managing a branch income statement and balance sheet, driving sales performance, client growth and operational delivery.
  • Experience leading teams of managers and frontline staff, with accountability for performance, conduct, development and engagement.

Additional Information

Behavioural Competencies

  • Adopting Practical Approaches & Exploring Possibilities
  • Challenging & Generating Ideas
  • Articulating Information & Providing Insights
  • Following Procedures & Showing Composure
  • Convincing & Understanding People
  • Producing Output & Making Decisions

Technical Competencies

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Client Knowledge
  • Processing
  • Product Knowledge (Consumer Banking)