Director, Patient Programs

Position Type: Full-time

Department: Patient Support Program

Work Location: Markham, ON

Work Arrangement: Hybrid

Work Hours: Standard Business Hours

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Under the direction of the Senior Director or VP, Patient Services, the Director, Patient Programs provides strategic, budgetary, and operational leadership across assigned Specialty Services programs. The Director is accountable for the overall performance, quality, and sustainability of program operations, ensuring alignment with organizational objectives and client expectations. This role oversees the full range of patient support services for designated programs, including strategy execution, financial management, and operational excellence. The Director also collaborates cross-functionally to drive innovation, optimize performance, and ensure an exceptional patient and stakeholder experience. Additionally, the Director actively contributes to special projects and organizational initiatives as required.

A Day in the Life (What you will do here):

• Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
• Direct the efforts of the team in developing project plans for the business owner.
• Present strategic and operational plans for the development of key business units, continued company growth and profitability.
• Make recommendations in the development of long-term strategies.
• Participate in strategic and tactical planning sessions.
• Provides strategic direction and influences key program decisions ensuring best outcomes.
• Ensure ongoing profitability of Portfolio of Programs.
• Oversee Program Specific Material Development (WI's, guidance documents).
• Manage the financials of the department, in conjunction with finance.
• Develop RACI for each program (manage the roles of PM/CSM).
• Ensure Program and Customer Service Excellence (employees and clients).
• Business Development (Networking, research, stakeholder relations).
• Lead proposal-writing, contracting, assist in client presentations and pricing.
• Take a primary role in establishing/assigning appropriate account management implementation.
• Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
• Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand
• Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
• Ensure a continuous improvement culture is established and encouraged.
• Provide additional support with other duties or projects as may be relevant to this role.
• Perform other duties as may be relevant to the role.

What you need to ensure you are set up for success:

• University degree in applicable field.
• Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
• 7 years of relevant experience, 5 years in a progressive management role.
• Experience in the pharmaceutical industry considered an asset.
• Experience in immunology and/or dermatology is an asset.
• General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
• Understanding of the direction of technology, trends and strategic business impact on key clients.

Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
- Knowledge of full-service call center programs.
- Ability to interpret financial data and manage a budget.
- Strong customer/client management background.
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
- Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects.
- Critical thinking skills, creative and innovative solutions to internal or external client needs.
- Strong interpersonal and leadership skills; ability to develop and grow talent.
- Strong organizational agility: ability to manage teams through change and lead by example.
- Strong analytical and mathematical skills.
- Strong competency of business acumen.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.