Program Manager – Field Operations

WHO WE ARE

Are you excited about sidewalks?

Of course you aren't

- neither were we
But now that's what fills our dreams and catches our eyes in movies. They are used every step every day, and we have a patented technology to help communities make them safer, more attractive, and more enjoyable for all

Safesidewalks Canada, is the Canadian market leader in sidewalk asset management and trip hazard repair. We help municipalities, businesses, and property owners ensure safe, accessible, and compliant walkways across Canada. With a focus on safety, innovation, and customer satisfaction, we offer proactive solutions to prevent slips, trips, and falls on public and private sidewalks.

Since our beginnings in Alberta in 2012, we have continuously expanded our services and geographical reach, driven by a commitment to making communities safer and more accessible. Today, we proudly serve regions from British Columbia to Nova Scotia—truly coast to coast

We are looking to add another strong individual to our entrepreneurial team as we further develop our operations and continue expanding with more regional offices. Our values are Entrepreneurial Drive, Honest Feedback, enjoyment in Helping Others, Pride and Precision in our work, and making WOW happen. If that sounds like you and you want a place you can innovate as a key member of growing company/team - please let us know why you're the one.

THE OPPORTUNITY

We are seeking a technically skilled and strategic leader to design, implement, and manage our end-to-end sidewalk data collection and analysis program. This role will be pivotal in improving how we collect sidewalk hazard data, ensuring high-quality geospatial datasets.

As the successful candidate, you will also be a strong leader and people-oriented manager, responsible for guiding a data analyst, hiring and training field surveyors, and ensuring quality control throughout the entire data collection and analysis process. Beyond your managerial capabilities, you will bring expertise in advanced analytics—including machine learning—along with the ability to design and oversee technology development and workflow automation.

YOUR RESPONSIBILITIES

Team Leadership & Management

• Manage and mentor a data analyst, providing technical guidance and career development.
• Recruit, train, and supervise field surveyors, ensuring consistent data collection practices.
• Provide day-to-day support for both field and technical teams, addressing operational, technical, and people-related issues as they arise.
• Establish quality assurance protocols for survey work and continuously monitor performance.

Stakeholder Collaboration

• Partner with internal teams, municipal clients, and technology vendors to align on requirements and deliverables.
• Translate technical outputs into actionable insights for operational and strategic decision-making.

Program & Technology Development

• Design and optimize workflows for efficient hazard data collection, including GPS-enabled survey tools.
• Evaluate, customize, and implement mobile and web-based technologies to improve survey accuracy and efficiency.
• Establish data management processes to ensure consistency, integrity, and usability of collected data.

Data Science & Analytics

• Apply geospatial analysis and machine learning to classify and segment sidewalk data.
• Develop methods to aggregate GPS point-level data into meaningful sidewalk segments for analysis.
• Collaborate with city partners to deliver insights, reports, and predictive analytics.

QUALIFICATIONS

Technical Skills

• Bachelor's or Master's degree in Computer Science, Data Science, Geomatics, Engineering, or a related field.
• Strong proficiency in automation and data analytics tools (e.g., Python, R, APIs, machine learning frameworks).
• Hands-on experience with process automation and cloud-based data pipelines.
• Familiarity with field data collection methods and surveying technologies.
• Proven ability to design and build dashboards (e.g., Power BI, Tableau, Google Data Studio/Looker).

Leadership & Program Management

• Demonstrated experience managing technical programs or data-driven projects.
• Strong people leadership skills, with a track record of mentoring analysts and supervising field teams.
• Excellent communication and stakeholder management skills, with the ability to translate technical outputs into actionable insights.

Nice-to-Have

• Experience with geospatial data and spatial analysis platforms (e.g., QGIS, ArcGIS).
• Knowledge of database design, setup, and maintenance (SQL or cloud-based systems).
• Familiarity with Google AppSheet or other low-code/no-code workflow automation tools.
• Background in municipal infrastructure, civil engineering, or smart city applications.
• Experience developing or managing web and mobile applications.

LOGISTICS

• Full time, beginning December
• Flexible hybrid work, from home and office
• Regional focus with some province/inter-provincial travel required
• Starting salary: $75,000 to $95,000/year, with health & wellness benefits

TO APPLY

• Send resume and a max 250-word essay response on the top 3 metrics you would use to measure sidewalk safety, to
• We appreciate all applications; only strong candidates that are a good fit for the role will be contacted. Only directly e-mailed applications will be considered.