Billing Operations Analyst

4 days ago

Toronto, Ontario, Canada OpenTable Full time

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About The Role
We're looking for a Billing Operations Analyst who is organized, detail-focused, and enjoys working with numbers. In this role, you'll support all elements of our global billing process—helping make sure everything runs smoothly and accurately.

What You'll Do

  • Review and execute contracts worldwide, ensuring accuracy and timely completion.
  • Review and approve credit memos, verifying that all information is correct and compliant with internal policies.
  • Respond to stakeholder inquiries and resolve billing issues quickly and professionally (aiming to respond within 24 hours).
  • Collaborate with cross-functional teams, such as Finance, Sales, and Billing Support, to resolve discrepancies and maintain smooth operational workflows.
  • Review and handle Pricing Request Forms to ensure correct pricing.
  • Assist with the creation and distribution of manual invoices for partner customers.
  • Support the Billing Operations team during busy periods by completing ad hoc operational tasks as needed.

What We're Looking For

  • Experience in billing, accounts receivable, or financial operations
  • Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
  • Confident working with spreadsheets and basic data analysis
  • Good attention to detail and organisation skills
  • Able to manage time well and adapt to changes
  • Enjoys working with others and communicating clearly
  • A problem-solver who is open to learning new things

There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you're enthusiastic about the role and ready to grow, we want to hear from you.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $70,000 - $80,000 CAD.

Inclusion
We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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