technical support agent

2 weeks ago

Markham, Ontario, Canada Interactive Sports Technologies Full time

TECHNICAL SUPPORT AGENT:

If you want to advance your career with an all-star, Canadian technology company that designs, manufactures and builds the world's leading sports simulator, keep reading:

We're seeking a front-line Technical Support Agent to support our sales growth and geographic expansion. You'll be headquartered in our home office in Vaughan, Ontario, and be instrumental in delivering the finest client care throughout the sales process from purchase agreement to post-sale support.

You excel in relationship management and conflict resolution, while maintaining a consistently positive, can-do attitude. It's critical your listening skills and creative problem solving match your outlook and uncompromising professionalism.

If this sounds like a fit, we would love to meet you.

Responsibilities:

  • Deliver quality service to both internal teams and external customers.
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service.
  • Address customer inquiries and communications as required.
  • Maintain detailed reports of customer service calls including inquiry descriptions and resolutions.
  • Work closely with Project Managers and Customer Service Specialists to ensure installs are finished on time.
  • Build, maintain and update HD Golf's online support tools and documentation (Sales Force Knowledge).
  • Interact with customers in a professional and courteous manner.
  • Liaise with other staff and departments as necessary to assist and support customers.
  • Update existing customer records as necessary.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction and following up to ensure resolution.
  • Able to work on-call after hours, weekends and holidays.
  • Other duties as required.

What we're looking for:

  • 1-3 years of Customer Support experience
  • Experience with Linux Preferred
  • Able to work in a fast-paced environment
  • Smart and willing to learn and grow
  • Great communication skills and a collaborative team player
  • Comfortable communicating by phone and email
  • Tech and people savvy

We Provide:

  • A Competitive Salary & benefits
  • Opportunities and projects to explore and nurture your talent
  • Great office environment: flex hours, pet friendly, lots of free parking

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Morning shift
  • On call
  • Weekends as needed

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

  • Technical Lead

    4 days ago

    Markham, Ontario, Canada GE Vernova Full time US$111,200 - US$213,200

    Job Description SummaryLead and mentor team responsible for Instrumentation, Control and Monitoring, DCS, and cross systems simulation. Focus on work planning, technical approach, design assurance, and execution excellence from ITO thru OTR on new build projects.Job DescriptionEssential Responsibilities:Lead integrated approaches and solutions across the...

  • VP, Technical Operations

    2 hours ago

    Markham, Ontario, Canada Accommodations Plus International Full time

    VP, Technical Operations & Support – based in Markham, ONAccommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global...

  • Real Estate Agent

    2 hours ago

    Markham, Ontario, Canada Realtris Full time

    Dream Big. Achieve More. Join Realtris Today.Realtris Inc is a tech-driven real estate company reshaping the property market in Canada. Specializing in modern, innovative solutions, we leverage cutting-edge technology to simplify the buying and selling experience for clients. Our mission is to empower real estate professionals with the tools they need to...

  • Financial Analyst

    4 days ago

    Markham, Ontario, Canada Chubb External Full time

    PRIMARY DUTIESEnsure accurate and timely processing of commissions, overrides, and quarterly bonuses for Independent Sales Representatives, strictly adhering to established deadlines and control standards.Oversee and maintain robust quality control measures in agent commission processing to ensure compliance with regulatory requirements and internal...

  • Service Desk Analyst

    2 hours ago

    Markham, Ontario, Canada BGIS Full time

    DescriptionSUMMARYReporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client's issues, balancing between minimizing the impact on our client's...

  • Business Development Director

    4 days ago

    Markham, Ontario, Canada Johnson & Johnson Innovative Medicine Full time $131,000 - $225,975

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Senior Manager, Software Engineering

    2 hours ago

    Markham, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...

  • Senior Manager, Corporate Actions

    2 hours ago

    Markham, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...

  • Agent principal, Service à la clientèle I

    4 days ago

    Markham, Ontario, Canada TD Full time

    Lieu De TravailMarkham, Ontario, CanadaHoraire37.5Secteur D'activitéServices bancaires personnels et commerciauxDétails De La Rémunération$59,500 - $84,000 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles...

  • R&D Product LCS Coordinator

    4 days ago

    Markham, Ontario, Canada GE Vernova Full time

    Job Description SummaryYou are responsible for investigating and performing assessment of customer issues escalated from Customer Support Team to Technology, prioritizing Technology technical resources involvement only when required for further investigation. You will work independently and contribute to the immediate team and to other teams across...