Current jobs related to technical support agent - Markham, Ontario - Interactive Sports Technologies

  • Product Support Technical Specialist

    5 days ago

    Markham, Ontario, Canada Jonas Club Software Full time

    Job Description:Product Support Technical SpecialistClub DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.The CompanyGary Jonas...

  • Product Support Technical Specialist

    5 days ago

    Markham, Ontario, Canada Jonas Software Full time $60,000 - $70,000

    Job Description: Product Support Technical Specialist Club DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.THE COMPANYGary Jonas...

  • Product Support Technical Specialist

    5 days ago

    Markham, Ontario, Canada Jonas Club Software Full time $60,000 - $70,000

    Job Details:Product Support Technical Specialist Club DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.THE COMPANYGary Jonas...

  • Intermediate Commissioning Agent

    3 days ago

    Markham, Ontario, Canada Salas O'Brien Full time

    Senior Commissioning Agent (Mechanical)At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a...

  • Senior Commissioning Agent

    3 days ago

    Markham, Ontario, Canada Salas O'Brien Full time

    Senior Commissioning Agent (Electrical)At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a...

  • Commissioning Agent

    5 days ago

    Markham, Ontario, Canada Salas O'Brien Full time

    Job SummaryWorking on our commissioning team (VSC Group) as a Commissioning Agent, you will be providing commissioning services to our clients which includes both off-site development work and on-site physical verification services. This is an exciting career for someone who is passionate about quality and doing things right and is seeking an opportunity...

  • Accounting Analyst III

    5 days ago

    Markham, Ontario, Canada Bluelime Technical Services Full time

    :On site hybrid (Mon, Tue, Thu in offfice)Location: North York preferred, Open to Chatham as wellPosition Title: Advisor, General Accounting & AffiliatesHigh-Level DescriptionPerform complex accounting and accounting research analysis for GDS Affiliates finance teamPrepare and/or review reporting schedules to support quarterly / annual external financial...

  • Technical Proposal

    2 weeks ago

    Markham, Ontario, Canada Pathway Communications Full time $55,000 - $75,000

    About usPathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 28 years, from being...

  • Technical Proposal

    2 weeks ago

    Markham, Ontario, Canada Pathway Communications Full time

    About us Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 28 years, from...

  • Financial Analyst

    7 days ago

    Markham, Ontario, Canada Bluelime Technical Services Full time

    OverviewWe are seeking a highly skilled and detail-oriented Financial Analyst to join our dynamic team. The ideal candidate will play a crucial role in analyzing financial data, supporting strategic decision-making, and enhancing business performance through advanced analytics and reporting. This position offers an excellent opportunity for professionals...

technical support agent

2 weeks ago

Markham, Ontario, Canada Interactive Sports Technologies Full time

TECHNICAL SUPPORT AGENT:

If you want to advance your career with an all-star, Canadian technology company that designs, manufactures and builds the world's leading sports simulator, keep reading:

We're seeking a front-line Technical Support Agent to support our sales growth and geographic expansion. You'll be headquartered in our home office in Vaughan, Ontario, and be instrumental in delivering the finest client care throughout the sales process from purchase agreement to post-sale support.

You excel in relationship management and conflict resolution, while maintaining a consistently positive, can-do attitude. It's critical your listening skills and creative problem solving match your outlook and uncompromising professionalism.

If this sounds like a fit, we would love to meet you.

Responsibilities:

  • Deliver quality service to both internal teams and external customers.
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service.
  • Address customer inquiries and communications as required.
  • Maintain detailed reports of customer service calls including inquiry descriptions and resolutions.
  • Work closely with Project Managers and Customer Service Specialists to ensure installs are finished on time.
  • Build, maintain and update HD Golf's online support tools and documentation (Sales Force Knowledge).
  • Interact with customers in a professional and courteous manner.
  • Liaise with other staff and departments as necessary to assist and support customers.
  • Update existing customer records as necessary.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction and following up to ensure resolution.
  • Able to work on-call after hours, weekends and holidays.
  • Other duties as required.

What we're looking for:

  • 1-3 years of Customer Support experience
  • Experience with Linux Preferred
  • Able to work in a fast-paced environment
  • Smart and willing to learn and grow
  • Great communication skills and a collaborative team player
  • Comfortable communicating by phone and email
  • Tech and people savvy

We Provide:

  • A Competitive Salary & benefits
  • Opportunities and projects to explore and nurture your talent
  • Great office environment: flex hours, pet friendly, lots of free parking

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Morning shift
  • On call
  • Weekends as needed

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person