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Customer Service Representative

2 weeks ago

Edmonton, Alberta, Canada Gem Marketing Full time $30,000 - $60,000 per year

Title: Customer Service Representative

Full-time: Monday to Friday, 12:00 PM to 8:00 PM

Part-time: Minimum of 3 days, Monday to Friday, 12:00 PM to 8:00 PM

Compensation: $ $ per week

At Gem Marketing, we get the amazing opportunity to work exclusively with a variety of non-profit organizations to expand their donor base through face-to-face fundraising. We believe that in an overly-saturated age of digital marketing, face-to-face fundraising allows us the chance to connect one-on-one with donors and build a genuine connection that allows charities to grow their relationships while also increasing their area of impact.

We are looking for candidates who are able to bring in their unique perspectives and innovate ideas through collaboration to allow us to maximize our impact in the world of fundraising. What that means is someone who is excited to meet and develop new relationships with potential donors while upholding the values of our non-profit clients.

If you are looking for an environment that is both rewarding in it's work and rewards your work, please reach out. We are looking for people to be the one to bridge the connection from donor to the charity.

Responsibilities

As a customer service representative, your responsibilities will include:

  • Engaging with, and building relationships with potential donors.
  • Representing face-to-face campaigns towards the public on behalf of charities.
  • Spreading awareness and handling any questions or concerns on behalf of the charities.
  • Providing product knowledge to potential donors.
  • Maximizing donor acquisition.

Qualifications

  • 1 - 2 years of customer service experience.
  • Strong communication skills.
  • Self-motivated with a results-driven approach.
  • Excellent problem-solving skills.
  • Must be able to work from 12 PM to 8 PM.
  • High School Diploma.

What's in it for you?

  • In-depth and personalized paid training.
  • Sales training covering objection handling, communication strategies, and more.
  • Bonus and base pay.
  • Making a meaningful impact.
  • Growth and career opportunities.
  • Flexible schedule (minimum 3 days per week, Monday through Friday)

What We Value

  • Creating trusting and successful working relationships.
  • Setting clear, measurable and achievable goals.
  • Cooperating with team members in an open, positive and respectful manner.
  • Staying current with technical job skills.
  • Consistently meeting customer expectations.
  • Taking responsibility for the outcomes of decisions and actions.

If you are a motivated and eager to learn individual, looking to join a dynamic environment that is passionate about bringing forth positive change in the world, apply today