Sales & Service Manager

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities.  Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you're looking for.  We are currently recruiting for the position of Sales & Service Manager.

 Position Overview

As a Sales & Service Manager, you will provide oversight and direction and supervision to branch management of the Castlegar, Greenwood and Slocan Valley locations. This position serves as a multi-branch manager with an emphasis on regular and ongoing sales and performance leadership and direction to facilitate the provision of quality member relationship services, to maximize revenue generation, promote growth and help members achieve and maintain their financial health. You will identify, develop and further the StellerVista brand within the branch communities, and initiate and maximize business development opportunities. The incumbent is a member of the retail network management team and contributes to the growth and sustainability of StellerVista

 (This position is outside of the bargaining unit)

 Schedule Description

 Permanent Full-Time position

Schedule:  37 Hours per week

Workdays: Tuesday - Saturday

Education and Experience:

• Completion of a degree or diploma in business administration or operations management (MBA preferred)
• Completion of, or enrollment in and actively progressing towards the ACUIC Designation
• 8 to 10 years of financial services or credit union experience including at least five years sales leadership with at least 1 year at the branch manager level

OR

An equivalent combination of education and experience.

Successful candidates must also demonstrate the following:

• Proven skills in business development and achievement of sales goals and targets
• Advanced knowledge of sales and service techniques, programs and best practices to achieve sustainable growth
• Proven ability to successfully lead individuals and teams within a sales and service environment
• Demonstrated leadership skills, including mentoring, motivating and coaching
• Excellent communication and interpersonal skills with the ability to interact with a wide variety of people
• Working knowledge of supervisory skills such as scheduling and work assignment, recruitment and performance management
• Working knowledge of regulations, and credit union policies and procedures as they relate to the position
• Working knowledge of risk management, security and safety as they related to the position
• Working knowledge of credit union deposit, investment and lending products and services
• Commercial banking experience preferred
• Experience leading in a unionized environment preferred
• PC literacy including Microsoft Word or other work processing software, Excel or other spreadsheet application and banking software programs

Compensation:  We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement. 

Annual salary commensurate to education and experience.

Current annual salary range:  $97, $121,726.00

 At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation.  In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location – Castlegar, B.C

Closing date – Open until filled.

How to Apply

If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at     

Check out StellerVista's career opportunities here:  Careers | StellerVista Credit Union

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We're proud of our team. They make us who we are.