Bilingual Customer Care Specialist – Warranty

Description
Position at Latham Pool Products, Inc. (Canada)
Make a SPLASH with Latham Pool Products

At Latham Pool Products, we do not just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Ready to join a team that makes a difference?
A little about the position:
Job Summary
The
Bilingual Customer Care Specialist – Warranty
(English/French) is responsible for the triage and administration of all claim/repair inquiries in a timely manner, ensuring a high level of service. This role requires fluency in French and English and is based in either Brantford or Kingston, Ontario. Key responsibilities include performing clerical duties related to the Consumer repair lifecycle (data entry, drafting correspondence, cross-system searches), policy administration (reviewing applicable warranties for coverage against case files), and providing exceptional customer service (interacting with customers by phone and email).
Some of What You Will Do:

• Respond promptly to all inquiries received by phone or email.
• Maintain a professional and courteous demeanor while ensuring technical accuracy and adherence to company policies and practices.
• Document all inbound and outbound communications for auditing purposes.
• Perform clerical duties associated with the FG/Consumer repair lifecycle, including data entry, information requests, and drafting correspondence.
• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.
• Ensure data integrity of all claims by validating submitted information against ERP systems to support quality programs.
• Administer all repair work orders by gathering supporting documentation and reviewing applicable warranty policies to determine coverage.
• Collect and process customer payments for services purchased through service offers.
• Schedule and queue work orders into the master production schedule.

What You Bring to the Table: (Qualifications)

• Associate degree or equivalent prior work experience required.
• Minimum 3 years of customer service experience.
• At least 2 years of experience in the pool, manufacturing, distribution, or design industry.
• Excellent telephone and interpersonal communication skills.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Proficient in Microsoft Office Suite and capable of learning new computerized systems and programs.
• Ability to work effectively with diverse customers and colleagues.
• Prior experience in conflict resolution and negotiation is preferred.

Why should you come work with Us?
Here Is What We Offer:
Comprehensive Benefits for you and your family include
:

• Direct deposit pay available
• Medical, dental, and vision insurance
• RRSP with company match
• Paid Time Off – Vacation Pay and Sick Pay
• Holidays - 11 Paid, eligible on day one
• Life/ADD Insurance and Short/Long Term Disability insurance

Professional Development
: mentorship, and growth opportunities.

Supportive Environment
: A culture rooted in collaboration, integrity, and respect.

Some Important Information for you:
Position Title:
Bilingual Customer Care Specialist – Warranty

Location:
Brantford, ON or Kingston, ON
Employment Type:
On-site

Status:
Full-time

Salary Range:
$
19 - $27 / Hour.

• Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Other:
This position is for a current vacancy.
At
Latham Pool Products
we embrace diversity and are committed to creating an inclusive workplace and welcome applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to Latham Pool Products. Latham Pool Products complies with the Employment Standards Act and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. Only candidates under consideration will be contacted.
The submission of your resume will expedite the review of your information.
Apply Today
If you are ready to leverage your expertise and make an impact at Latham Pool Products, we'd love to hear from you Apply and upload your resume to our team today by following this link: Latham Careers