Director of Hospitality

1 week ago

Hamilton, Ontario, Canada Robert Half Full time

We are seeking an experienced
Director of Hospitality & Property Operations
to lead the operational and financial performance of a multi-building residential portfolio. This role is responsible for ensuring smooth day-to-day property management, driving leasing strategies, maintaining compliance with Ontario regulations, and fostering a resident-focused, hospitality-driven environment.

The ideal candidate will be a strong leader with a proven ability to manage budgets, guide site teams, and deliver exceptional resident experiences. This position plays a key role in shaping community culture while overseeing maintenance, vendor relationships, and customer engagement programs.

Responsibilities:

  • Oversee operations for a multi-building residential portfolio, including budgeting, performance tracking, and preventative maintenance programs.
  • Maintain high standards for common areas, landscaping, snow removal, waste management, and pest control.
  • Develop and execute leasing strategies to maximize occupancy and rental income; manage renewals, notices, and rent adjustments in compliance with Ontario guidelines.
  • Address resident concerns promptly and uphold community standards.
  • Ensure compliance with RTA, LTB, OHSA, ESA, WSIB, and municipal bylaws; prepare and represent at LTB hearings when required.
  • Manage fire and life-safety programs, inspections, and documentation.
  • Prioritize work orders, oversee maintenance SLAs, and manage capital projects, procurement, and vendor contracts.
  • Prepare monthly financial reports, reconcile deposits, approve invoices, and monitor arrears and collections.
  • Lead and mentor site teams, recruit and train staff, and promote a safety-first, resident-focused culture.
  • Design and implement programs that enhance resident satisfaction and engagement, driving retention and revenue growth.

Requirements:

  • Minimum 7+ years of experience in property operations, hospitality, or residential portfolio management.
  • Strong knowledge of Ontario housing legislation and compliance requirements.
  • Proven leadership skills with experience managing multi-site teams.
  • Excellent financial acumen and budgeting experience.
  • Strong communication and problem-solving skills with a customer-first mindset.

This position is eligible for a discretionary bonus.

This job posting is for a current vacancy with our client.

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