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Salesforce Data Analyst

10 hours ago

Vaughan, Ontario, Canada AdvantAge Ontario - Advancing Senior Care Full time

Organization Background:

For more than 100 years, AdvantAge Ontario has been the voice of not-for-profit seniors' care in Ontario. We represent more than 530 providers of long-term care, seniors' housing, supportive housing and community service agencies, including 96 per cent of all municipal long-term care homes and 88 per cent of all not-for-profit long-term care homes.

We are focused on the important work that members do and on giving them the supports and resources they need including advocacy, education, communications, and member programs and services.

Statement of Values

  • Inclusion and diversity – We strive to provide a workplace that recognizes diversity and is safe and inclusive.
  • Respect – We show respect by demonstrating trust and integrity in all interactions.
  • Empathy – We are empathetic and kind to our members, colleagues and ourselves.
  • Fairness – We are fair and equitable in all we do.
  • Passion – We have a passion for innovation and continuous improvement.

Placement Format:

Fully remote/virtual

Role Overview

We are seeking a detail-oriented and experienced Salesforce Analyst to join our team. The successful candidate will oversee the daily management of the Salesforce system, develop and maintain Salesforce reports and dashboards, conduct custom analyses, and support the implementation and integration of Salesforce within the organization. This role requires collaboration with cross-functional teams to understand data requirements, ensure data quality, and provide insights that drive data-driven decision-making processes.

Roles and Responsibilities

System Administration:

  • Perform day-to-day Salesforce system administration, including user management, permissions, profiles, role hierarchy, and security settings.
  • Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, and approval processes to meet evolving business needs.
  • Build and maintain automations using Flows, Process Builder, and other declarative tools to improve operational efficiency.
  • Troubleshoot system issues, perform root-cause analysis, and implement corrective actions to ensure platform stability.
  • Manage data imports, exports, and data loader processes, ensuring accuracy and adherence to data governance standards.
  • Monitor system usage and adoption, proactively identifying opportunities to increase efficiency and improve user experience.
  • Maintain documentation for system configurations, processes, and changes to support transparency and continuity.

System Implementation & Integration

  • Assist in implementing and integrating the Salesforce system within the organization.
  • Collaborate with cross-functional teams to understand data and process requirements for new features or enhancements. Participate in user acceptance testing (UAT), developing test scripts and validating new features or enhancements.
  • Support evaluation and planning for continued Salesforce improvements, in alignment with organizational needs.

Data Quality & Governance

  • Ensure data quality and integrity in all reports, dashboards, and system processes.
  • Identify and troubleshoot data inconsistencies and suggest improvements.
  • Conduct regular data audits and validation checks.

Training, Documentation & Support

  • Create and document training modules for staff and key stakeholders on Salesforce system usage.
  • Provide end-user support and deliver ongoing training to ensure successful system adoption.
  • Maintain user guides, process documentation, and onboarding materials.

Continuous Improvement & Best Practices

  • Stay updated with the latest Salesforce features and best practices to enhance system functionality.
  • Identify opportunities for automation, optimization, and improved reporting practices.
  • Develop and maintain Salesforce reports and dashboards to support organizational decision-making.
  • Perform custom analysis and generate reports tailored to the needs of various departments.
  • Support data-driven decision-making processes by providing timely and relevant data insights.
  • Communicate findings and recommendations to stakeholders through clear and concise presentations.

Skills and Qualifications

  • Currently enrolled in or recently completed Bachelor's degree in Business, Information Systems, or a related field.
  • Proven experience as a Salesforce Analyst or in a similar role.
  • Strong knowledge of Salesforce reports, dashboards (including Power BI), and data analysis tools.
  • Proficiency in creating custom reports and conducting data analyses.
  • Excellent problem-solving and troubleshooting skills.
  • Strong attention to detail and commitment to data quality.
  • Ability to communicate technical information clearly to non-technical stakeholders.
  • Experience with Salesforce implementation and integration is a plus.
  • Up-to-date knowledge of Salesforce features and best practices.
  • Strong organizational and time-management skills.

Location:

The position is primarily remote. Availability for occasional in-person meetings is an advantage, but not mandatory.

The Association is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Association shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

We thank all applicants for their interest. Only those selected for an interview will be contacted.