Practice Coach II/ Clinic Manager

1 week ago

Wolfville Nova Scotia BPA Canada FYidoctors Careers Full time
Our FYidoctors - Wolfville clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our Practice Coach II/Clinic Manager
 
This position is a full-time role working 40 hours per week. Our clinic is open Monday to Saturday.
 
The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross-trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist.
 
What Will You Be Doing?
  • Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and values 
  • Providing support and direction to enhance performance, skills, and knowledge of practice staff within the practices 
  • Coaching/mentoring – gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staffs' unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coaching 
  • Leadership development – works with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment 
  • Fostering teamwork – builds effective teams committed to organizational goals; created environmental conducive to teamwork; fosters the development of a common vision; provides clear direction and priorities  
  • Motivating/influencing others – utilizes the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting own ideas and persuading others; gaining support and commitment from others 
  • Fostering open communication/listens to others – speaks clearly and expresses self well in front of patients, staff, in groups, and one-on-one conversations: creates an environment where open and direct expression of ideas and dialogue occurs 
  • Written communication – conveys information clearly and effectively through formal and informal written documents 
  • Presentation- prepares and delivers clear, smooth presentations: presents self well in front of groups 
  • Practice development – creating the best practice possible. So every minute of everyday Practice Coaches will be looking for ways to improve procedures and operations, making recommendations and working with employees to take action. They will ensure that key professional initiatives are delivered in a way that will optimize sales and customer care 
  • Marketing – administers ongoing FYi marketing efforts to inform current and potential patients regarding practice services and products available. Monitors effectiveness of such efforts through appropriate measures and review. This also includes adoption and embrace of the FYi brand; which entails working with Home Office to understand the brand and determining "best practices" to execute on the brand at the practice level 
  • Patient care – supports and delivers the commitment to provide the best quality of eye care for our patients/customers
  • Patient relations – demonstrates a desire to create value for all patients and to exceed their expectations; anticipate patient needs and takes action to exceed them; continually searches for ways to increase patient satisfaction 
 
What Do You Bring?
  • College degree or equivalent experience
  • Previous experience in customer service and retail preferred
  • Two to four years management/supervisory experience
  • Demonstrated skills in coaching and advising staff
  • A proven track record of delivering the organization's results through people
  • General PC knowledge including Microsoft Office (Word, PowerPoint, Excel and Outlook)
  • Strong leadership skills 
  • Comprehensive knowledge from operations, processes, and business implications
  • Excellent organizational and time management skills
  • Ability to respond quickly to changing priorities
  • Excellent oral and written communication skills
  • Strong influencing and negotiating skills
  • Knowledge of current optical theory and merchandise is an asset
  • Commitment to maintaining service and quality initiatives 
 
 How You'll Benefit
  • Competitive salary and benefits
  • A comprehensive benefits package that includes outstanding optical coverage 
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment
  • A workplace culture that fosters a sense of collaboration   
  • Ongoing training and development opportunities to help you develop your career  
 
Why You Should Join Us: 
FYidoctors, a division of FYihealth group, is Canada's largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it. 

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
 

  • Practice Coach Ii/ Clinic Manager

    6 days ago

    Wolfville, Canada FYidoctors Full time

    Our FYidoctors - **Wolfville**clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our Practice Coach II/Clinic Manager! This position is a full-time role working 40 hours per week. Our clinic is open Monday to Saturday. **What Will You Be Doing?** - Responsible for managing all operational aspects...

  • Clinic Manager Ii

    6 days ago

    Wolfville, Canada FYidoctors Full time

    FYidoctors is seeking a Clinic Manager on a full-time, permanent basis at our practice in our Wolfville Clinic**.** This team member will work a schedule of 40 hours per week, Mondays through Saturday. **How You’ll Benefit** - Competitive salary and benefits - Comprehensive rewards package - Rapid and continued growth, ensuring a constantly challenging...

  • Practice Coach/office Manager

    16 hours ago

    Wolfville, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Practice Coach **on a Full-Time, permanent basis at our practice in **Wolfville. NS.** This team member will work a schedule of 40 hours per week, Mondays through Saturdays. **How You’ll Benefit** - Competitive salary and benefits - Comprehensive rewards package - Rapid and continued growth, ensuring a constantly challenging...

  • Advanced Practice Leader

    2 weeks ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    **Req ID: 211421Location: Provincial Zone, All LocationsDepartment: MHA Professional PracticeType of Employment: Permanent Hourly FT (100%) x 1Union Jurisdiction to be determined upon appointment of successful applicantPosting Closing Date: 17-Dec-25About The Opportunity**The Advanced Practice Leader (APL) will be part of the Provincial Center for Training,...

  • Manager of Clinical Services/Physiotherapist

    7 days ago

    Port Hawkesbury, Nova Scotia, Canada CBI Health Full time

    Manager Of Clinical Services/Physiotherapist - Port HawkesburyOur clients are at the heart of what we do. The Manager of Clinical Services is a Physiotherapist accountable for creating a clinic environment that exemplifies CBI Health purpose, values and client promise. Reporting to the Area Manager, the Manager of Clinical Services is responsible for...

  • Ambulatory Clinical Informatics Analyst

    1 week ago

    Nova Scotia, Canada HiringAgents Full time

    ———Job title: Clinical Informatics Analyst – Oracle Health Cerner (Ambulatory)Client: Myticas ConsultingLocation: Nova Scotia, NS, Canada - Hybrid (approximately 70% remote; travel within Nova Scotia up to 30%)Contract type: ContractContract duration:Salary:About The RoleMyticas Consulting is seeking an experienced Ambulatory Clinical Informatics...

  • Director of Care, Palliative Care Clinical Coach

    3 weeks ago

    , , Canada Maxwell Management Group Full time

    Director of Care, Palliative Care Clinical Coach Maxwell Management Group Ltd. is proud to partner with Margaret Bahen Hospice in search of a Director of Care, Palliative Care Clinical Coach to join their team. About: Margaret Bahen Hospice is a warm, resident-focused hospice located in Newmarket, Ontario, committed to delivering compassionate, dignified,...

  • Sales Support Associate II

    2 weeks ago

    Canada Coach Full time

    .Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the...

  • Interim Practice Coach I

    2 days ago

    Etobicoke, Ontario, MWL, Canada FYidoctors Careers Full time

    FYidoctors Etobicoke - Kipling Ave clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our Interim Practice Coach   This is a full time fixed term role until December 2026, working 30-40 hours per week. Our clinic is open Monday to Friday.   The Practice Coach will be responsible for coaching staff...

  • Bilingual Administrative Assistant II

    1 week ago

    Nova Scotia, Canada Compunnel Inc. Full time

    Bilingual Administrative Assistant II - RemoteStory Behind the NeedBusiness group: SISIP Life. SISIP is a program offered for the military and reserve; supports life operations, life benefits and life claims.Project: BAU activities.Summary:The main function of an administrative assistant is to provide high-level administrative support by conducting research,...