Patient and Family Resource Centre Assistant

Come work as a Patient and Family Resource Centre Assistant with Vancouver Coastal Health (VCH)

Vancouver Coastal Health is looking for a Family Resource Centre Assistant to join the team at the CIBC Patient Family Education Centre at Vancouver General Hospital. Apply today to join our team

As a Patient and Family Resource Centre Assistant with VCH you will:

• Provide a welcoming, informative, and respectful presence to patients, families and visitors to the Centre for Patients and Families.
• Offer support to patients, families and/or visitors through active listening, demonstrating empathy and understanding, and providing access to reliable health information and community based resources.
• Provide practical support services to patients, families and visitors, such as assisting visitors to complete applications, providing information on transportation, providing information regarding programs that they have applied to and supporting and assisting patients, families and/or visitors to identify additional needs.
• Collect, organize and maintain a diverse range of patient resources, including printed materials, brochures, videos, and online links as well as up to date information on federal, provincial and community resources/services.

Education & Experience

• Graduation from a recognized Social Services Worker diploma program or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.