Support Specialist I, Retail

2 days ago

Montreal, Quebec, Canada Lightspeed Commerce Full time US$45,000 - US$75,000 per year

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

The Support Team is seeking a customer service-oriented individual to provide full-time technical assistance for our flagship X-Series product, which has Retail and Ecom elements to it. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. The ideal candidate has exemplary verbal and written communication skills and is proficient in Windows, Mac OS X & iOS, computer hardware, and basic networking. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone, email and live-chat.

What you'll be responsible for:

  • Providing excellent technical support and customer service to our customers
  • Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to create better customer experiences

What you'll be bringing to the team:

  • 1-2 years of customer service experience
  • As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
  • Excellent verbal and written communication skills in both English and French
  • Ability to handle multiple tasks: incoming telephone calls, emails, chats
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Proven troubleshooting skills and mindset
  • Fast learner who is capable of self learning in a constantly changing environment

Even better if you have, but not necessary:

  • Experience or knowledge of the Hospitality industry
  • Computer hardware and networking experience or interest
  • Have experience supporting SaaS products
  • Working knowledge of Mac OS X and iOS
  • Technical problem solving experience or interest

Be a changemaker

You'll enjoy:

  • A flexible work environment that empowers you to do your best work
  • A culture that celebrates performance
  • The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
  • Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

  • Flexible paid time off and remote work policies
  • Equity options, because this is your company too
  • Contributions to your pension plan. Your future matters
  • Training opportunities to grow your skills and career
  • Health and wellness credit so you feel your best
  • Time off to volunteer and give back to your community
  • Interest groups, employee led networks, social committees to sponsored sports teams
  • Computer purchase program to get your personal Macbook
  • Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that's passionate about empowering our communities

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