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Coordinator, Groups Incentive
2 days ago
Job Title : Coordinator, Groups Incentive
Position Status : Full-time Permanent
Department : Groups Incentive
Location : Montreal or Mississauga
WHO WE ARE
At Air Canada Vacations, we're in the business of making dreams travel. That's why we offer vacation packages, tours, cruises and more tailored to everyone's individual needs.
We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
Air Canada Vacations is looking for talented people to join our exciting and continually growing team. We are looking for innovative and dedicated professionals who have a passion for travel and the desire to bring Air Canada Vacations to the next level. We look forward to having you on board
This role is responsible for co-coordinating and controlling all activities pertaining to Quoting potential Groups and fulfilling group bookings including managing all modifications and customer requests.
WHAT YOU'LL BE DOING
- Apply all procedures for group quoting and fulfillment activities.
- Coordinate all group travel logistics including flights, accommodations, transfers, and any other activities as needed.
- Liaise with suppliers, DMC's and airline to ensure group requirements are met.
- Act as the main point of contact for assigned group accounts, delivering professional and timely service.
- Prepare & follow up on group quotes and fulfill group reservations.
- Support clients through the entire booking process to ensure evolving needs and modifications are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables.
- Liaise with the other departments involved in the booking process when needed.
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings; Manage all group pre-registration files once product has been built in the system.
- Ensure agreements for contracted groups are consistent with group quotes.
- Prepare and send group amendments/adjustments to travel agencies
- Transmit all special requests and requested documents to proper intervening.
- Ensure proper documentation is forwarded to travel agencies.
- Follow through group accounting functions to ensure accurate invoicing, reconciliation, and reporting. Including balancing payments and the Group Accounting Summaries.
- Prepare and submit requested reports to management and suppliers.
- Promote the services of Air Canada Vacations to travel agencies.
- Work closely with the sales team to ensure client expectations are exceeded, as well as provide accurate details and information on group offers to our travel agent partners, as well as, to B2C customers.
- Maintain current and accurate group product knowledge, booking procedures and policies.
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts.
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism and/or two (2) years experience as Reservation agent;
- Strong organizational and time management skills with the ability to manage multiple deadlines.
- Ability to prioritize work and solve problems.
- Strong communication and selling skills combined with initiative, flexibility and good judgment.
- Proficiency with both Excel and Microsoft Word
- Good knowledge of TTS; ARD and ACV product offering
- Customer-first mindset with a passion for delivering outstanding service.
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You'll be eligible for travel privileges for yourself and other eligible persons once you've completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member's authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
