Apprentice Aftersales Advisor

Due to continued growth within the group, we are currently recruiting for an Apprentice or Trainee Aftersales Advisor to work in our modern Volkswagen Navan showroom.

Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

This is a fantastic career opportunity to train as an Aftersales Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.

A full and clean Irish or EU driving licence is an absolutely essential requirement for this role.

Requirements

• To be the focal and experienced point of contact for Volkswagen customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Volkswagen range.
• Maintain relevant systems ensuring accuracy at all times.

This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but a desire to work in and an understanding of the motor trade.

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Program.
• Industry-leading training and progression plans.
• Bike to Work Scheme.
• 20 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.

If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today

A full and clean Irish or EU driving licence and a full time work VISA are essential requirements for this role

Third Party Or Agency Assistance is Not Required - Thank You

Joe Duffy Group is an equal opportunities employer