Apprentice Aftersales Advisor

Join to apply for the Apprentice Aftersales Advisor – Joe Duffy Volkswagen Navan role at Joe Duffy Group Due to continued growth within the group, we are currently recruiting for an Apprentice or Trainee Aftersales Advisor to work in our modern Volkswagen Navan showroom. Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world‑leading brands. In May 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent. This is a fantastic career opportunity to train as an Aftersales Advisor with Ireland's largest motor retail group. Successful candidates will complete at least six months of structured, comprehensive training. A full and clean Irish or EU driving licence is an absolutely essential requirement for this role. Responsibilities Act as the focal and experienced point of contact for Volkswagen customers requiring servicing or repair of their vehicles. Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times. Manage all service telephone and walk‑in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and agreement with the customer of the work to be carried out. Calculate workshop capacity and ensure all details are entered into the service workshop loading system. Manage the handover and administration of Customer Service Vehicles; explain the work carried out on the vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with the department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Volkswagen range. Maintain relevant systems ensuring accuracy at all times. Qualifications & Experience Ideally you have strong customer service, telesales, retail sales or customer contact experience. Motor‑related experience is not required but a desire to work in and an understanding of the motor trade is desirable. Benefits Employment Assistance Program Industry‑leading training and progression plans Bike‑to‑Work Scheme 20 days of annual leave Life cover Active Social Club PRSA We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package. A full and clean Irish or EU driving licence and a full‑time work VISA are essential requirements for this role. Third‑party or agency assistance is not required – Thank You. Joe Duffy Group is an equal opportunities employer. Seniority level Internship Employment type Full‑time Job function Other Industries Motor Vehicle Manufacturing #J-18808-Ljbffr