Quality Improvement Specialist

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:

Quality Improvement/Knowledge Translation Facilitator

1 – Full Time, Permanent (35 hours/week)

Reporting To: Quality Improvement Decision Support Manager

Purpose:

An exciting opportunity exists for a Quality Improvement Specialist position with SCHC. This position will support both the System Integration, Improvement and Engagement team and the various work groups and committees that support continuous Quality Improvement at SCHC.

Key areas of responsibility:

• The Quality Improvement/Knowledge Translation Facilitator (QI/KT) will serve as a leader, change agent and expert in quality improvement and in implementing knowledge translation strategies. This position will support and guide the implementation of strategies aimed at enhancing client, patient, family/caregiver, staff and organizational outcomes through better communication, assessment and implementation. As well, develop and implement change management plans that support employee adoption and transition across the area or organization. This position will also support the implementation of quality improvement principles and methodologies within all phases and aspects of the project (planning, implementation, monitoring/controlling) using co- design approaches under the direction of the Quality Improvement Decision Support Manager.
• The QI/KT Facilitator will assist in the collection of qualitative and quantitative data, provide analysis of that data using a lean/six sigma methodology, and prepare reports using a QI lens and presentations for internal and external stakeholders.
• The QI/KT Facilitator will guide the implementation and execution of an experience-based co- design process, assess and evaluate program outcomes, and identify opportunities for quality improvement. This role will require spending time working directly with clients, family/caregivers, front line providers, leaders, and with community partners. The QI/KT Facilitator will participate on committees related to key priorities and projects to grow capacity within and across the organization.
• The QI/KT Facilitator will require in-depth technical knowledge and have capacity to learn on how to support the Electronic Health Record (EHR) processes of the organization alongside the Quality Improvement Decision Support Manager. With support from the EHR vendor and the Alliance for Healthier Communities Association they will be monitoring key performance indicators and preparing reports that enables QI opportunities to be reviewed.
• The QI/KT Facilitator will support with the preparation and completion of ad hoc and regular reporting (e.g., Ministry reporting, QIP, OHRS) alongside the Quality Improvement Decision Support Manager.
• The QI/KT Facilitator will provide education to staff on QI methodologies including root cause analysis, countermeasure proposals and test of change designs well as monitoring and sustaining changes using run charts and other key visual management tools.

Essential Qualifications:

• Business or Bachelor's degree in a relevant related discipline may be considered with recent project and report writing experience.
• Masters degree in relevant related discipline (i.e. Health Sciences, Public Health Policy, Social Sciences, OT, PT) a preference.
• Education and/or equivalent experience in Lean Six Sigma methodologies preferred (other QI modalities considered) to at least a Green Belt Level.
• A minimum of 3 to 5 year's experience working in the healthcare sector with a focus on Quality Improvement and/or Knowledge Translation
• PMP is an asset.
• Experience and demonstrated ability in coaching, mentoring, and facilitating teams and individuals in lean, models for improvement and other quality improvement methods; ability to do this at all levels of an organization: senior executive, mid-level leaders, physicians, and front line staff (Value Stream Mapping and Kaizen events preferred).

Significant Working Conditions:

• Flexibility of hours – occasional evening or weekend work may be required.
• Flexible working sites.
• Valid driver's license required.
• Vehicle required.

Remuneration: $ $40.99

Band: D

Please note: All other conditions of employment are set out in the collective agreement between SCHC and SEIU.

Please apply in confidence to HR by email:

We would like to thank all applicants; only those invited to interviews will be contacted.

Note: Please quote QIKT-Fin the subject line.

If you require any accommodation, please advise Human Resources. As a condition of employment all new hires must be legal to work in Canada. You will also be required to undertake a Vulnerable Sector Screening with Police Services.

SCHC values equity, inclusion and accessibility. We welcome those who have a demonstrated commitment to upholding these values and who will assist us to expand our capacity for diversity in the broadest sense. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, newcomers, persons with disabilities, and those who identify as women and/or LGBTQ2S+.

SCHC is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers and any visitors who may enter our premises, access our information or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. SCHC will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Job Types: Full-time, Permanent

Pay: $34.03-$40.99 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• Quality Improvement and/or Knowledge Translation: 3 years (preferred)
• healthcare sector: 3 years (preferred)

Licence/Certification:

• PMP (preferred)

Work Location: In person