Boutique Director

Location:
CHANEL Oakridge Boutique (Vancouver)

Reports to:
Head of Retail

Contract:
Full-time, and permanent, as of Spring 2026

Your Role @ CHANEL

As the Boutique Director, you will the Oakridge Boutqiue in delivering an exceptional cohesive client and brand experience. Overseeing Fashion, Watches & Fine Jewelry, and Fragrance & Beauty, you will embody Chanel's commitment to excellence in every detail. Your leadership will empower the team to exceed expectations in client service, operational efficiency, and busines performance, ensuring the boutique serves as a beacon of luxury and sophistication.

What impact you can create at CHANEL

As the Boutique Director, you will:

• Elevate Client Experiences: Inspire a culture of client-centricity, ensuring personalized service and fostering long-term relationships with clients.
• Drive Business Success: Lead the boutique's financial strategy, achieving ambitious goals while optimizing operational efficiency.
• Ensure cross-divisional collaboration: Empower teams and lead by example in ensuring cross-divisional collaboration (Fashion/WFJ/F&B) at every opportunity
• Build and Empower Teams: Recruit, develop, and retain top talent, fostering a collaborative and high-performing work environment through coaching and mentorship.
• Enhance Operational Excellence: Ensure seamless daily operations, including workflow management, scheduling, floor zoning (3 entrances) and adherence to brand standards in visual merchandising among other things
• Strategize for Growth: Play an active role in shaping the boutique's business strategy, including curating stock assortments that resonate with the local clientele and contributing to budgeting processes.
• Champion Inventory Precision: Oversee inventory management processes, ensuring accuracy, efficiency, and alignment with sales objectives.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.
What you will bring to the role

• Luxury Leadership Expertise: Over 10 years of experience in luxury retail management, preferably in Ready-to-Wear, Fragrance & Beauty, or Watches & Fine Jewelry.
• Strategic and Operational Acumen: Demonstrated ability to balance strategic oversight with meticulous attention to operational details.
• Team Development Skills: A strong background in building, leading, and motivating high-performing teams, fostering an environment of collaboration and continuous learning.
• Client-Centric Mindset: A passion for delivering exceptional service and developing meaningful client relationships.
• Tech Proficiency: Familiarity with POS systems, Excel, and HRIS platforms.
• Communication Excellence: Exceptional interpersonal, verbal, and written communication skills, with a natural aptitude for diplomacy and problem-solving.
• Global Perspective: Proficiency in English is required, with additional language skills considered an asset.

You are energized by

• Leading with purpose and inspiring a team to achieve their full potential.
• Seamlessly balancing the art of luxury client engagement with operational precision.
• Creating a boutique environment that embodies Chanel's timeless elegance and innovation.

What You Will Gain From This Experience

• The opportunity to shape the success of a flagship boutique and make a lasting impact on the brand's presence in Vancouver.
• Recognition as a pivotal leader in a globally renowned luxury brand.
• A platform to further refine your leadership, business, and operational expertise in the luxury retail space.
• Competitive base salary of $160k-175kCAD annually, with opportunities for growth and advancement

Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday
• Parental Support – A robust global parental leave policy to support you during life's important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow
• Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process