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Leader - Property Damage Evaluation
3 weeks ago
Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.
The opportunity
We're looking for an exceptional, people-driven leader to guide one of our
Property Evaluation
Teams
.
This team leverages deep technical expertise to accurately assess building damage and validate repair estimates for property losses under $250,000—ensuring alignment with industry construction standards and company protocols.
In this role, you'll champion a strong control environment for both personal and commercial property claims, driving accuracy in scope, fair pricing, and an outstanding customer experience. The team operates nationally, with occasional fieldwork for select members to support strategic initiatives and special projects.
What You'll Do
- Lead and support a team of estimate evaluators responsible for reviewing property restoration estimates for residential and commercial losses.
- Ensure all estimate reviews accurately reflect the scope of work, adhere to internal guidelines, and align with industry standards for water, fire, mold, and storm damage restoration.
- Support and mentor Evaluation Team on Xactimate best practices, restoration techniques, and evolving insurance requirements.
- Collaborate closely with project managers, customers, and adjusters to ensure seamless communication and alignment of job scope and timelines.
- Monitor team performance, timelines, and estimate review accuracy, implementing process improvements to drive efficiency and customer satisfaction.
- Stay current on restoration industry trends, insurance carrier expectations, and Xactimate updates to ensure the team remains competitive and compliant.
- Develop and maintain standard operating procedures (SOPs) for estimate review workflows, documentation, and quality assurance.
- Foster a culture of accountability, continuous learning, and high performance within the estimating team.
- Participate in hiring, onboarding, and performance evaluations to build a strong, capable estimating department.
- Track, analyze, and report on key estimating metrics to make informed decisions, driving continuous improvement.
What You'll Bring
- 5–10 years of hands-on experience with Xactimate, including experience as a project manager or supervisor in restoration or insurance-related estimating.
- CIP designation and/or post-secondary education in a relevant field (e.g., insurance, construction, business) are considered strong assets.
- Proven experience managing or overseeing teams, preferably within the insurance or property restoration sectors.
- Strong leadership skills with the ability to mentor, coach, and support a high-performing team.
- Excellent organizational and time management abilities, with a talent for prioritizing and delegating tasks effectively.
- Clear and professional communication skills, with the ability to collaborate across departments and with external partners.
- A proactive attitude with a focus on continuous improvement, quality assurance, and customer service excellence.
What You'll Get
- The Salary range for this position is $80,000 to $125,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We'll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees' physical and mental health.
- This job advertisement is for an existing vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
